About the Department: Key Account Insight China (Professional Services)
Meltwater’s Professional Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.
Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.
About the Role: Project Manager, Key Account Insight China
The project manager role is an exceptional opportunity to develop your leadership skills, client servicing abilities, and grow your leadership experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.
Critical Job Responsibilities:
Technical & Operational:
Provide technical inputs to the planning of data analytics and market research projects
Drive the effectiveness of current available metrics and the feasibility of data collection for the development of new metrics for analysis projects
Develop checklists and tracking tools to ensure adherence to data quality control standards
Identify data sources for data analytics and newer ways to leverage already available data
Lead quantitative and qualitative analysis teams in the execution of qualitative and quantitative market research projects
Analyze data sets and review standard of reporting/project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner
Develop plans for projects in alignment with business objectives. Conceive templates, dashboards and other visualization tools for specific projects
Generate reports to share insights from research and analysis with other departments and/or stakeholders in high quality
Solves a range of complex problems, exercise judgements based on the analysis of multiple sources of information (e.g. oversight of data aggression, leadership of client implementation processes etc.)
Onboarding new clients, whilst identifying the key issues and steps needed for a successful onboarding process.
Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
Oversee efficiency of workflows - Proactively monitoring and reviewing workflows, identify potential workflow issues that require assessment & review with clients
Assist users, technical staff and management to determine and resolve issues associated with project implementation.
People Development & Management:
Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member
Ensure constant close communication with team to ensure any changes to deliverables are executed, delivered and archived accordingly
Acts as a resource for colleagues with less experience
Identify challenges within the team, including workflow, welfare and scheduling. Conduct peer-to-peer reviews to ensure maintenance of quality
Team Development - Liaise with solutions analysts to identify and execute training needed to optimize team's overall skills.
4-5 years' experience as a project lead or project manager, managing 5 or more people, alternatively running a large project team
Relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications.
Experience working with Enterprise clients
Fluent in Chinese and English, Cantonese is a plus
Bachelor’s degree or above. Preferably in communication / marketing / media related major
As well as experience and continued development in the following areas:
Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
Statistical modeling and data mining techniques, and analytical tools and languages such as SQL, Python, R, is preferred
Data visualization and dashboard tools, Microsoft Excel, pivot tables, etc
Analysis methods and research methods
The perks of working with us!
Competitive salary package - Base salary and bonus
20 paid holidays
Paid sick leave
Annual physical examination
Free drinks and snack in the office
Fun, ambitious and international working environment
Various learning and development opportunities eg. oversea conference, skillset development training, online training, expert sharing session, business cases sharing session
Regular company subsidized cultural events eg. team dinner, drinks, offsite events, health and wellness class in office, closing day celebration
About the company
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it. ____
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
Enere [‘e nðr’e] Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
MER An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.