Job Description

About the Department: Key Account Insight China (Professional Services)

Meltwater’s Professional Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.

Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

About the Role: Project Manager, Key Account Insight China

The project manager role is an exceptional opportunity to develop your leadership skills, client servicing abilities, and grow your leadership experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.

Critical Job Responsibilities:

Technical & Operational:

• Provide technical inputs to the planning of data analytics and market research projects

• Drive the effectiveness of current available metrics and the feasibility of data collection for the development of new metrics for analysis projects

• Develop checklists and tracking tools to ensure adherence to data quality control standards

• Identify data sources for data analytics and newer ways to leverage already available data

• Lead quantitative and qualitative analysis teams in the execution of qualitative and quantitative market research projects

• Analyze data sets and review standard of reporting/project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner

• Develop plans for projects in alignment with business objectives. Conceive templates, dashboards and other visualization tools for specific projects

• Generate reports to share insights from research and analysis with other departments and/or stakeholders in high quality

• Solves a range of complex problems, exercise judgements based on the analysis of multiple sources of information (e.g. oversight of data aggression, leadership of client implementation processes etc.)

• Onboarding new clients, whilst identifying the key issues and steps needed for a successful onboarding process.

• Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients

• Oversee efficiency of workflows - Proactively monitoring and reviewing workflows, identify potential workflow issues that require assessment & review with clients

• Assist users, technical staff and management to determine and resolve issues associated with project implementation.

People Development & Management:

• Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member

• Ensure constant close communication with team to ensure any changes to deliverables are executed, delivered and archived accordingly

• Acts as a resource for colleagues with less experience

• Identify challenges within the team, including workflow, welfare and scheduling. Conduct peer-to-peer reviews to ensure maintenance of quality

• Team Development - Liaise with solutions analysts to identify and execute training needed to optimize team's overall skills.

Requirements:

Work Experience:

• 4-5 years' experience as a project lead or project manager, managing 5 or more people, alternatively running a large project team

• Relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications.

• Experience working with Enterprise clients

• Fluent in Chinese and English, Cantonese is a plus

Education:

• Bachelor’s degree or above. Preferably in communication / marketing / media related major

Competencies:

• Technical competencies:

  • Quality management
  • Data analysis
  • Data visualisation
  • Market research
  • Stakeholder management

• Generic competencies:

  • Computational thinking
  • Digital literacy
  • Problem solving
  • Communication
  • Team management

As well as experience and continued development in the following areas:

• Knowledge of SaaS-based media tech and platforms, and media measurement KPIs

• Statistical modeling and data mining techniques, and analytical tools and languages such as SQL, Python, R, is preferred

• Data visualization and dashboard tools, Microsoft Excel, pivot tables, etc

• Analysis methods and research methods

The perks of working with us!

• Competitive salary package - Base salary and bonus
• 20 paid holidays
• Paid sick leave
• Social Insurance
• Annual physical examination
• Holiday benefits
• Free drinks and snack in the office
• Fun, ambitious and international working environment
• Various learning and development opportunities eg. oversea conference, skillset development training, online training, expert sharing session, business cases sharing session
• Regular company subsidized cultural events eg. team dinner, drinks, offsite events, health and wellness class in office, closing day celebration
• And more…