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Customer Service Engineer

  • Application Deadline: Dec. 31, 2022
  • Kuala Lumpur
  • Application Deadline: Dec. 31, 2022
  • Kuala Lumpur

F-Secure makes every digital moment more secure, for everyone. We deliver brilliantly simple, frictionless security experiences that make life easier for the tens of millions of people we protect directly and through our 170 service provider partners. Our vision for cyber security is intensely human-focused and consumer driven. We believe the future of cyber security is not just great protection technology, but also the ability to bring it to the consumer in a spirit of simplicity and usability – providing a brilliantly simple security experience.

Today, we are at a unique turning point in our history. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.

  • Can you text, chat and webcam with different people while eating a doughnut, all at the same time?
  • Do your family members call you whenever they encounter a computer problem?
  • Are you the sort of person who can put yourself in another person’s shoes?
  • Do you have a hunger for anything and everything digital?

Sound like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free.

Key Responsibilities

  • Becoming a trusted professional of F-Secure's retail products.
  • Provide support to Consumer customers on setup and configuration of F-Secure software via different support channels – phone, e-mail and chat.
  • Perform log analysis in order to find and resolve the root cause of any issues reported by the customers.
  • Work together with F-Secure Labs to combat malicious programs (malware).
  • Develop an in-depth knowledge of how security applications work.
  • Further develop general IT technical and troubleshooting skills.
  • Be part of a global team in Customer Care that works around the clock to provide assistance to all customers around the world.
  • Represent the voice of the customer to influence future product improvement and development.
  • Develop your skills in handling flustered customers.
  • Advise the customer on how to stay safe on the Internet.

What are we looking for?

  • Diploma and/or Degree in IT.
  • Fluent in written and spoken English, with a neutral accent.
  • Additional language would be an added advantage.
  • Experienced working in an international contact center.
  • Knowledge of basic firewall configurations, antivirus scanning, cloud architecture.
  • Good technical understanding of PCs, Mobiles and online services.
  • Ability to explain difficult topics in layman’s terms.
  • Customer-centric mindset.
  • Privacy and security mindset in today’s digital world.
  • Have the patience of a saint.
  • Able to multitask and assist several customers at the same time.
  • Willing to work in 24-hr/7-day shift rotation.

Bonus points

  • Excellent customer service skills
  • Excellent communication skills
  • Problem solving and analytical skills:
  • Fast learner
  • Adaptability to change
  • Ability to work independently, and at the same time be a team player
  • Self-motivated with leadership skills

**Please be informed that you will be asked to create and submit a video introducing yourself and your interest in this position upon application.

NOTE: We are currently not able to sponsor working visa's for expats in Malaysia.

What will you get from us

  • Soft skills and technical training
  • Exposure to customers from all around the world
  • Fun working environment and colleagues

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Managing Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 350 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

Diversity & Inclusion:

F-Secure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you!

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

2022F-Secure separated its consumer and enterprise business areas through a de-merger. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.

Teck Ming Ding | Contact Person

I'm interested

Kuala Lumpur
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