Are you passionate about technology? Do you have an analytical mind and love solving complex problems, wanting to build relationships that truly impact customer satisfaction and patient care? We are currently looking for a Service Delivery Manager for our organization in Australia.
Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers’ diagnostics more efficient and contribute to proven improved care outcomes for patients. As our systems are mission critical for our customers, the speed and quality of our support makes a real difference - you're work can save patients’ lives. The quality of our support and the attitude of our support staff are key to the numerous customer satisfaction awards we have won. In the US, for example, we have been ranked number one in customer satisfaction by healthcare providers for nine consecutive years (Best in KLAS).
Working as a Service Delivery Manager
As a Service Delivery Manager, your focus is to develop a close relationship with our customers, with the goal to maximize Sectra's continually delivered value and ensuring high customer satisfaction. Your main responsibilities include:
As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. We offer superb training and excellent mentors to help you excel within your role.
Life at Sectra
You will be part of the organisation in Australia who runs the Sales, Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life, working closely with our customers and end users. We offer:
At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.
In addition to these abilities, we also want you to:
We consider it a great asset if you:
The goal is for the right candidate to start as soon as possible.
We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.
Learn more about our recruitment process here.
Innovation & technology
Working close to customers
Making a difference
Innovation och teknologi
Arbejde tæt på kunderne
Innovation & Teknologi
Gør en forskel
Je maakt écht verschil
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Innovasjon og teknologi
Arbeide nær kunder
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.