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Global E-Commerce Process Specialist

  • Application Deadline: Dec. 30, 2022
  • London
  • Application Deadline: Dec. 30, 2022
  • London

Company:

Hurtigruten Group is the world’s leading adventure travel group, offering unique small-ship and
land-based adventures from pole to pole. We take our guests to the most spectacular areas on
the planet, offering a mix of pristine wilderness and visits to genuine local communities
Hurtigruten Group is revolutionising the travel industry’s approach to sustainability, allowing us to
offer authentic local experiences while leaving a footprint we are proud of — both in nature and
with the communities we visit.

Mission:

We are now embarking on an entirely new kind of expedition; a digital product revolution to keep
us at the disruptive edge of the industry.
Our mission and passion is simple: be the global leader in inspirational adventure travel
and build world class product and engineering teams.

Product Vision:

Build the world's leading adventure travel platform that creates a world-leading experience for
our guests and enables Hurtigruten Expedition's ambitious growth targets.

Job Description:

Manage the strategic launches for Hurtigruten HRN & HRX Seasonal releases across the
E-Commerce B2B & B2C channels. In this role, you will be responsible for aligning with brand,
market, e-commerce, and operations teams to ensure that product launches can be seamlessly
rolled out across the global and market organizations in an optimized manner to gain efficiencies
in content loading, pricing, merchandising, & SEO integration. The ideal candidate will have
relevant experience planning and executing successful e-commerce product launches and
possess strong program management skills, a passion to drive automation and continuous
process improvement, and the ability to collaborate effectively with cross-functional teams
including product management, business units, content teams, markets, sales, enablement, and
media partners.

Work with great people

Esben Kuhnt
Learning & Development Manager
"Working here is a great blend of making a difference in a fast-paced environment with tons of opportunities, coupled with a young workforce, loads of social events, and an amazing product."
Jessi Quillen
Head of Marketing
"We are a company looking for and willing to hear employees who have creative solutions and out-of-the-box ideas for the travel industry and expedition cruising."
Esben Kuhnt
Learning & Development Manager
"In der Hurtigruten Group zu arbeiten bedeutet für mich, zusammen mit jungen Kollegen und durch ein fantastisches Produkt, Menschen zu bewegen und die Umwelt zu schützen."
Jessi Quillen
CRM manager
"Wir sind ein Unternehmen, dass nach Mitarbeitern mit kreativen Lösungen und "Out of the Box" Ideen für der Reisebranche und Kreuzfahrten sucht und dabei unterstützt."
Esben Kuhnt
Learning & Development Manager
"Å jobbe i Hurtigruten Group er å utgjøre en forskjell for mennesker og miljøet gjennom et fantastisk produkt - sammen med unge kollegaer i et raskt og sosialt miljø."
Jessi Quillen
Head of Marketing
"Vi er et selskap som ser etter og hører på ansatte som har kreative ideer og løsninger for reiselivsbransjen og ekspedisjonscruise."

Skills & Requirements

Academic and Professional Qualifications:

● 3-5+ years' experience in e-commerce project & product management (preferably including B2B & B2C)
● Solid customer-orientation and empathy
● Strong written and verbal communication skills with a talent for precise articulations of customer problems
● Effective stakeholder management skills at the leadership level, as well as with
cross-functional teams
● Excellent analytical skills with demonstrated experience turning data into actionable
insights as well as bringing together qualitative, competitive, and other information to
inform product direction
● Comfort with technical concepts and the ability to actively participate in technical
discussion, identify requirements and ask questions to ensure the right outcomes
● Excellent problem-solving skills and ability to hone in on where best to focus the team’s
effort (e.g. ability and interest in prioritizing ruthlessly)
● Positive, people-oriented, and energetic attitude
● Experience leading projects that require coordination of many stakeholders and cross
functional teams

Additional knowledge:

● EPI System Experience
● Contentful Operating System
● Travel Product Experience

Key Attributes:

● Tenacity
● Deliver on HRG core values – Especially on We culture
Key responsibilities & accountabilities
● Identify process improvement areas for optimization of the e-commerce organization and
results.
● Establish and mange overview of all initiatives and make prioritization recommendations
based on business value
● Ensure necessary involvement and alignment with relevant stakeholders across the
organization for implementation of prioritized initiatives
● Project Manage E-Commerce projects, ensuring clear target setting and process
mapping for successful completion, keep teams accountable and on track
● Ensure frequent communication and close collaboration with relevant stakeholders
● Manage all elements of the e-commerce product launch process, including development
and integration of go-to-market plans and internal organization readiness.
● Work with product management to plan and consolidate all upcoming product and
features updates for release.
● Establish and develop relationships with product management, marketing, sales,
operations, IT/developer, partners, and customer success teams
● Participate in regular Launch Readiness Meetings with program stakeholders, executive
leadership, and coordinate e-commerce stakeholder support for these meetings.
Communicate required tasks, updates, & timelines.
● Assist in developing, delivering, automating and improving training and communications
content and materials.
● Continually assess launch risks and mitigation strategies.
● Establish and track a comprehensive set of e-commerce and B2B portal content, assets,
sales enablement, and outbound marketing deliverables required for a successful launch.
● Support product marketing and outbound marketing teams in the completion of
deliverables.
● Support the roll-out with all customer facing teams: Sales team, Customer service and
support teams
● Responsible for ensuring cross functional alignment & communication, tracking toward
launch milestones and overall readiness.
● Advocate for all market & ecommerce stakeholders throughout the release cycle to
ensure stakeholders have support needed to succeed
● Continued refinement of the digital launch process including developing best practices
and tools that drive efficient and effective cross-functional collaboration.
● Provide regular updates to all stakeholders, including OPS and executive management
teams from initial planning through to post launch reporting
● Develop processes and procedures for launching new offers leveraging best practices
and tools available
● Establish and track launch metrics and reporting, with a goal of continuous improvement
over time and with every launch

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business units — Hurtigruten Expeditions, Hurtigruten Coastal Express, and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.

As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewTOM

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

KurzübersichtTOM

Abschaffung von EinwegplaHurtigruten war das erste große Reiseunternehmen, das Einwegplastik aus der gesamten Flotte und aus den Hotels verbannt hat.

Hybrid-ExpeditionsschiffeHurtigruten verfügt über zwei Expeditionsschiffe mit Hybrid-Elektroantrieb, mit denen der Treibstoffverbrauch um 20 % gesenkt werden kann.

StrandreinigungenDie Hurtigruten Expeditionsteams motivieren ihre Gäste, an Strandsäuberungen teilzunehmen, wodurch jedes Jahr mehrere Tonnen Müll beseitigt werden.

Hurtigruten FoundationDie Stiftung fördert Projekte, die sich für die Erhaltung bedrohter Arten sowie den Kampf gegen Meeresverschmutzung und Plastikmüll engagieren.

I korte trekkTOM

Forbud mot engangsplastHurtigruten Group er det første store reiseselskapet som fjernet engangsplast fra hele flåten og hotellene våre.

Hybride ekspedisjonsskipHurtigruten Group har to hybridelektriske ekspedisjonsskip som betyr 20 % redusert drivstofforbruk.

StrandryddingHurtigrutens ekspedisjonsteam oppfordrer gjestene til å delta i strandrydding, noe som resulterer i at flere tonn søppel blir fjernet hvert år.

Hurtigruten FoundationStiftelsen har fokus på bevaring av truede arter og bekjemper plast- og havforurensning.

Paul Canning | Contact Person

I'm interested
Hurtigruten Group

London
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