Technical Engineer (Dedicated Site; SC- HYBRID)
- Applications are considered on a rolling basis
- Multiple locations
In our efforts to increase direct support to our customers and balance the workload for our remote engineers, Sectra utilizes an engineer to work on-site for key accounts for a customer in South Carolina.
This position is located on-site at the customer, in the Charleston, South Carolina area. We would require this individual to work on-site only one week out of the month. The remainder of the weeks can be remote-based. The customer is a key account and close development partner for Sectra, and one of the most prestigious installations for Sectra in North America. You may also be required to participate in the installation and service of our equipment and other duties as needed as a team member of our Customer Service Support department.
In this position, you will:
- Provide Sectra expertise as the customer becomes familiar with the product
- Maintain and monitor the health of the PACS and report status to the customer daily
- Participate in meetings and activities pertaining to the sales, support, and implementation of Sectra solutions
- Initiate, update and close Service Tickets on behalf of the customer(s) with system-related problems and requests
- Collaboratively analyze and troubleshoot customer problems
- Be responsible for ongoing status reporting to Support Management for both technical and customer issues
- Take a self-directed leadership role, in close collaboration with their manager, in the repair and resolution of technical issues while working at customer sites
We offer:
- A professional workplace with fantastic colleagues, who also have fun at work
- A work environment where your voice will be heard and where your efforts make a difference
- The ability to work with products that bring real benefits to society
- An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects
- An international environment with the opportunity to work in, or with, other countries and cultures
Work with great people
Skills & Requirements
At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also want you to be a good communicator who can interact with colleagues, partners, and customers in an effective, clear, and constructive way.
For this position, the following requirements apply:
- 3+ years experience and a university education in Engineering science or IT with strong academic standing
- Fluency in English both written and spoken
- Excellent customer interaction and communication skills
- Experience with Windows, MS SQL Server, DICOM, and HL7
- Experience with Vmware and VCE
- Experience with computer networking
In addition, we consider it an asset if you also:
- Experience with Healthcare IT, PACS, and Sectra PACS as well as radiology workflow
- Experience with Sectra PACS user/GUI interface
- Speak more languages than those required above
- Have experience with other cultures
- Have interests besides school/work, such as sports, sports leader, music, horseback riding, singing, or flying as examples
Other information:
We recruit on an ongoing basis. The goal is for the right candidate to start as soon as possible.
Learn more about our recruitment process here.
The salary range for this position is between $75,000 and $100,000, based on experience and qualifications.
Sectra combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. The total rewards package includes comprehensive benefits, retirement plan plus matching and career development programs.
Sectra celebrates diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.
Great Place to Work
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
Making a difference
Göra skillnad
Personlig utveckling
Global miljö
Grymma kollegor
Innovation och teknologi
Kundfokus
Fantastiske kollegaer
Arbejde tæt på kunderne
Innovation & Teknologi
Globalt miljø
Personlig udvikling
Gør en forskel
Je maakt écht verschil
Persoonlijke ontwikkeling
Duurzaamheid
Leuke collega’s
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Personlig utvikling
Globalt miljø
Fantastiske kollegaer
Innovasjon og teknologi
Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
Talent Acquisition Team | Contact Person
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