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IT SDM, Service Delivery Management

  • Application Deadline: Jan. 31, 2023
  • Stockholm
  • Application Deadline: Jan. 31, 2023
  • Stockholm

The SDM is responsible for maintaining, supporting, and upgrading existing business systems and applications, including relationships and dependencies between applications. Work with Business units and conduct BIA (Business Impact Analysis), monitor usage and initiates decommission if the IT system no longer fulfil security and policy requirements or if the usage is too low. Responsible for performing - and action on findings – in GRC audits (Governance, Risk management and Compliance) and participating in external audits.
The SDM is responsible for the IT system throughout the life cycle; meaning cooperate with business units and conduct BIA (Business Impact Analysis), keep track of usage and initiate decommission if the IT System / Applications no longer meet requirements or if the usage is low. License management. Manage vendor relationship and contracts to ensure that services meet business needs. The SDM is responsible for the communication from users to IT regarding bug reports, service requests, but also for the framework for user communication from IT such as release notes, outages and planned changes.


  • Triage incoming incidents and service requests and resolve when possible
  • Handle change management activities
  • Plan and follow up on IT system maintenance
  • Set up and maintain entitlements in IGA tool
  • Provision user accounts and permissions
  • Run IT system life cycle management
  • Ensure authentication and authorization, logging, privacy policies etc is implemented according to security policies.
  • Ensure monitoring on infrastructure and application level.
  • Ensure information backup and that recovery is possible.
  • Ensure system documentation and API specifications exist and are up to date.
  • Provide user training framework
  • Manage vendor relationship and contracts to ensure that services meet
  • business needs.
  • Perform GRC audits and participate in external audits
  • License Management

Work with great people

Maarit Diridillou
Office Manager
"At Arelion you are surrounded by extremely talented people – it makes the work environment so inspiring!"
Tanuja Rameaux
Head of delivery content
"I love the cultural synergy within the company – it is unique. When you join us, you will feel it’s warmth!"
Sandrine Corbett
Human Resources Manager
"I feel I belong, and I really like the people I work with. This combination empowers me!"
Fabio Bottan
Account Manager
"What I really like about Arelion is the support we get from the company when we promote different ways to do business."

Skills & Requirements


  • Minimum of 3 years in Telecom or IT
  • Previous experience from a SDM or equal role
  • Experience from IT governance work
  • Experience from project management
  • Experience from vendor management

Computer science or engineering or equal gained from experience or roles
Cerified in ITIL/ITSM

Business English on professional level + Swedish

Minimum of 5-8 years proven experience in the IT ITIL/ITSM, Project management, Agile and IT Governance

LOCATION, onsite and according to our remote work policy
One of Arelion Swedish Offices either in Solna or Karlstad

Great Place to Work

  • Flexible working hours

  • Hybrid workspace

  • Health & Wellbeing

  • A healthy work – life balance approach

  • Diverse workplace

  • Equal Opportunity Employer

About the company

From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.

Arelion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by relevant local laws.

2022Telia Carrier is now Arelion

2020Telia Carrier acquired by Polhem Infra

2019Expands US East Coast corridor with capacity options that bypass Manhattan into Secaucus NJ

2018Direct Cloud Connect to top 5 Clouds in the US and EU

2017Collaborates with Facebook and Coriant on TIP Voyager Open Optical Network

2015Telia Carrier Internet backbone ranked no. 1 first time

2013First with 100G in both US and Europe

2011Successfully completes world’s first terabit optical trial

2000First carrier to offer cross-border mobile data roaming

1999First carrier to offer cross-border services for gaming

1998First carrier to sell wavelengths

1993AS1299 was born


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