Application Training Specialist - REMOTE
- Applications are considered on a rolling basis
- Multiple locations
Are you a service-minded problem solver? Do you want to put your customer-centric mindset and communicative skills to use to ensure our customers, and therefore patients, get the most value out of our solutions?
We are currently looking for an Application Training Specialist with a passion for IT, and serving customers. Our application specialists are experts when it comes to using the Sectra applications. Their aim is to optimize our customers’ use of our different solutions to their best advantage. This new team member will ideally have extensive training and clinical background in Mammography, Cardiology or MRI to make our applications team stronger. You will be part of the deployment team for new installs which handles customer training for PACS and add-on packages, as well as go live support for new deployments. You need to have excellent presentation skills, computer skills, be organized, and be able to handle multiple simultaneous demands.
Other responsibilities include planning, scheduling, and working together with the customer to develop an end product that fills their workflow and clinical needs. We are looking for someone with a passion for mentoring customers and peers, someone who is patient and inspiring, who can think outside the box, and can keep calm in stressful situations.
Working as an application specialist:
- Perform PACS workflow analysis
- Plan and schedule training activities during the deployment
- Deliver web-based and on-site training to ensure they have the skills and tools necessary to optimize the use of our solutions
- Provide remote diagnostic support for technical, clinical, and end-user problems using the latest remote access technologies
- Provide a positive, cohesive company image when discussing the company, products, and management decisions with internal and external customers
- Organize and provide appropriate go-live support
- Develop new processes to improve the efficiency of applications work and raise the quality of customer product understanding and satisfaction
We offer
- Generous paid time off policy, Competitive Medical, Dental & Vision Plans, Paid Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
- A professional workplace with fantastic colleagues, who also have fun at work
- A work environment where your voice will be heard and where your efforts make a difference
- The ability to work with products that bring real benefits to society
- An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects
- An international environment with the opportunity to work in, or with, other countries and culture
Work with great people
Skills & Requirements
At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also want you to be a good communicator where you can interact with colleagues, partners and customers in an effective, clear and constructive way.
For this position, the following requirements apply:
- A Bachelor’s or Master’s degree in engineering, IT or equivalent with a strong academic performance OR have a clinical background, for example, as a radiology nurse or technician.
- Prior Clinical Application Specialist and/or Radiology Imaging experience
- You like to teach and explain complex things and you are good at it
- Understanding of and have experience in PACS, both using and configuring
- Travel Required (70%) as directed by manager. It will vary month to month
- Fluency in English
In addition, we consider it an asset if you also:
- Have knowledge of the Sectra PACS (Radiology, Orthopedics, Mammography and Pathology) including add-on functionality (Volume Visualization, Active Directory, Teaching files)
- Previous experiences as a PACS Administrator is a plus
- Experience in MRI and/or CT preferred
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Hold a CIIP certificate
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Deliver inspiring training courses which keep all participants involved
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Have excellent customer service skills, verbal, written, listening and presenting skills
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Are organized, show initiative and have good time management skills
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Have the ability to work cohesively and effectively with employees and customers at all levels/departments of the organizations
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Have the ability to balance multiple projects and assignments to meet stated deadlines with quality results and work with little to no supervision
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Speak more languages than those required above
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Have experience with other cultures and countries
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Have interests besides work such as music, sports, horseback riding etc.
Other information:
We recruit on an ongoing basis.The goal is for the right candidate to start as soon as possible.
Learn more about our recruitment process here.
The salary range for this position is between $70,000 and $85,000 based on experience and qualifications.
Sectra combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. The total rewards package includes comprehensive benefits, retirement plan plus matching and career development programs.
Sectra celebrates diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.
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Great Place to Work
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
Making a difference
Göra skillnad
Personlig utveckling
Global miljö
Grymma kollegor
Innovation och teknologi
Kundfokus
Fantastiske kollegaer
Arbejde tæt på kunderne
Innovation & Teknologi
Globalt miljø
Personlig udvikling
Gør en forskel
Je maakt écht verschil
Persoonlijke ontwikkeling
Duurzaamheid
Leuke collega’s
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Personlig utvikling
Globalt miljø
Fantastiske kollegaer
Innovasjon og teknologi
Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
Talent Acquisition Team | Contact Person
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