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Customer Support Engineer - Sectra Medical

  • Applications are considered on a rolling basis
  • Sydney
  • Applications are considered on a rolling basis
  • Sydney

Are you passionate about technology? Are you an engineer with an analytical mind who love solving complex problems and want to use that ability to truly impact customer satisfaction and patient care? We are currently looking for a support engineer for our organization in Australia.

Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers’ diagnostics more efficient and contribute to proven improved care outcomes for patients. As our systems are mission critical for our customers, the speed and quality of our support makes a real difference - you're work can save patients’ lives. The quality of our support and the attitude of our support staff are key to the numerous customer satisfaction awards we have won. In the US, for example, we have been ranked number one in customer satisfaction by healthcare providers for nine consecutive years (Best in KLAS).

Working as a support engineer

As a support engineer, your focus is to understand and solve complex technical issues and clinical problems. You are part of a global support organization, which means that you will have both a local, regional, and global focus. Your main responsibilities include:

  • Provide on-site and remote technical support of Sectra's solutions
  • Own and stays focused on driving the resolution of issues through the appropriate channels and team members
  • Communicate proposed solutions both internally, to partners and to customers
  • Create and update helpdesk “tickets” and technical documentation concerning ongoing incidents at our customers
  • Provide feedback to other parts of Sectra to improve our solutions and way-of-working.
  • Seek to improve the way of working within the global support organization

As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. We offer superb training and excellent mentors to help you excel within your role.

Life at Sectra

You will be part of the organisation in Australia who runs the Sales, Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life, working closely with our customers and end users. We offer:

  • A professional workplace with fantastic colleagues, who also have fun at work.
  • A work environment where your voice will be heard and where your efforts make a difference.
  • The ability to work with products that bring real benefits to society.
  • An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
  • An international environment with the opportunity to work in, or with, other countries and cultures.

Work with great people

Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."

Skills & Requirements

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also want you to be a good communicator where you have the ability to interact with colleagues, partners and customers in a effective, clear and constructive way.

In addition to these abilities, we also want you to:

  • Have a Master’s or Bachelor’s degree in computer engineering (IT) or equivalent with a strong academic record
  • Be fluent in English
  • You have a genuine interest in IT systems in the healthcare industry and you are attracted to the idea of making a difference for patients around the world
  • You have excellent computer skills with extensive experience of the Microsoft Windows environment.
  • You love technology and like to work in projects close to the end user.

We consider it a great asset if you:

  • Stronger academic credentials than required above
  • Speak more languages than those required above
  • Experience in medical IT systems, mainly PACS systems, and/or of DICOM, HL7 and other healthcare interoperability standards
  • Have experience in computer networks, clustering, storage, server hardware, operating systems and programming or scripting tools.
  • Experience from working with IT helpdesk or customer service
  • Have interests besides school/work, such as sports, sports leader, music, horseback riding, singing or flying as examples
  • Have experience with other cultures

Other information:

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Learn more about our recruitment process here.

Great Place to Work

  • Great colleagues

  • Personal development

  • Innovation & technology

  • Global environment

  • Working close to customers

  • Making a difference

  • Göra skillnad

  • Personlig utveckling

  • Global miljö

  • Grymma kollegor

  • Innovation och teknologi

  • Kundfokus

  • Fantastiske kollegaer

  • Arbejde tæt på kunderne

  • Innovation & Teknologi

  • Globalt miljø

  • Personlig udvikling

  • Gør en forskel

  • Je maakt écht verschil

  • Persoonlijke ontwikkeling

  • Duurzaamheid

  • Leuke collega’s

  • Innovatie & Technologie

  • Werk samen met medische professionals

  • Gjøre en forskjell

  • Personlig utvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovasjon og teknologi

  • Arbeide nær kunder

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.

Shelley Binns | Contact Person

I'm interested