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Customer Success Manager - Sectra Medical

  • Applications are considered on a rolling basis
  • Stevenage
  • Applications are considered on a rolling basis
  • Stevenage

Do you want to work for an organisation who puts customers first, no matter what? Are you keen to work for a company full of the very best people?

As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. At Sectra, "we hire for attitude and ability, train for skill". We offer superb training and excellent mentors to help you excel within your role.

Customer obsession is at our core. For us, our customers always come first, from that first meeting through to developing and nurturing those relationships we've been building for many years. As a market leader in the enterprise imaging field, we have been able to be successful due to our core values which encompass working close to end users and employing the best people.

Sectra is more than a company, we are a family. With us, our employees are our most important assets. You will meet new challenges and, together with your colleagues, develop both professionally and as a person. Without the ‘Best People’ Sectra would not be what it is today.

In this exciting role, you will deliver excellence in customer support and add-on sales. You will be based at home in the UK managing assigned accounts and working closely with the Customer Support team to deliver customer satisfaction. You will report through the UKI Customer Success Team Manager to the Sales Director.

  • You will be an expert in the Sectra products you sell and keep yourself updated as regards future products
  • Build and nurture relationships with c-level managers and influencers to become a trusted advisor delivering best practice solutions
  • Develop an understanding of the customer strategies aligning them to Sectra’s solutions to acheive their goals
  • Work with customers to improve NPS scores
  • Travel extensively within your territory, with the possibility of weekend work and overnight stays away from home

Life at Sectra

You will be part of the organisation in the UK who runs the Sales, Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life, working closely with our customers and end users. Our culture is focused on principles of transparency, personal empowerment, and collaboration. We prioritize your professional and personal development.

We offer

  • A professional workplace with fantastic colleagues, who also have fun at work.
  • A work environment where your voice will be heard and where your efforts make a difference.
  • The ability to work with products that bring real benefits to society.
  • An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
  • An international environment with the opportunity to work in, or with, other countries and cultures.

Work with great people

Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Sebastian Fridell
Software Engineer
"My colleagues always take the time to help me with my challenges and they are 100% focused on helping the customer and developing the most secure products in the market."
Carl Folkesson
Software Engineer
"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."
Johan Carlegrim
General Manager
"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."
Ahmed Aouicha
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
Hanna Bäcker
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."
Elin Häger
Technical Project Manager
"I really like that my role at Sectra is combined leadership with in-depth technical knowledge of our products."
Dave Knight
Project Manager
"The general atmosphere and support from colleagues are what I like the most about my work."
Sonia Maria
Account Manager
"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.”"
Lindsay van Ballegooij
Account Manager
"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.”"
Zoe Varricchio
Project Manager
"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."
Stephanie Dahl
Project Manager Global Search
"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."
Johan Uppman
Software Engineer
"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."
Rober Kloosterman
Support engineer
"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."

Skills & Requirements

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also want you to be a good communicator where you can interact with colleagues, partners and customers in an effective, clear and constructive way.

In addition to these abilities, we also want you to:

  • A Master’s or Bachelor’s degree in Computer Science or other IT related field
  • Fluency in English

  • You value customer contact and thrive in a fast-paced technological environment

  • You are interested in the latest technologies, such as machine learning, cloud-based streaming applications, visualization, etc.

  • Ability to operate in a technical and very professional sales environment

  • Good overall business acumen, negotiation skills, market understanding and ability to build value-based customer relationships

  • Extensive IT know-how in order to fully understand your customers’ needs and requirements

  • An outgoing personality and excellent ability to establish long-term business contacts

We consider it a great asset if you:

  • Speak more languages than those required above
  • Have experience with other cultures
  • Have interests besides work
  • Have in-depth experience of PACS technologies, as well as radiology workflow and tools

  • Have experience of ITIL framework

Other information:

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Learn more about our recruitment process here.

Great Place to Work

  • Great colleagues

  • Personal development

  • Innovation & technology

  • Global environment

  • Working close to customers

  • Making a difference

  • Göra skillnad

  • Personlig utveckling

  • Global miljö

  • Grymma kollegor

  • Innovation och teknologi

  • Kundfokus

  • Fantastiske kollegaer

  • Arbejde tæt på kunderne

  • Innovation & Teknologi

  • Globalt miljø

  • Personlig udvikling

  • Gør en forskel

  • Je maakt écht verschil

  • Persoonlijke ontwikkeling

  • Duurzaamheid

  • Leuke collega’s

  • Innovatie & Technologie

  • Werk samen met medische professionals

  • Gjøre en forskjell

  • Personlig utvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovasjon og teknologi

  • Arbeide nær kunder

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.

Shelley Binns | Contact Person

I'm interested
Sectra

Stevenage
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