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Berlin: Site Reliability Engineer - Business Assurance

  • Applications are considered on a rolling basis
  • Berlin

At the core of Meltwater Business Assurance is world class Incident, Performance and Availability Management. Our engineers are front-and-center driving down event duration through experience in operational excellence, best practices, and incident management tools. We are looking for engineers that have a passion for working with new technologies and are not afraid to exercise their creativity in pushing the boundaries of existing technologies.

Business Assurance team members are encouraged to build solutions to problems while sharing the benefit of those solutions with other engineering teams and missions. This is an excellent opportunity to join one of Meltwater’s key missions and work with some of the best and brightest, while also developing your skills and career within a dynamic, innovative and progressive technology company.

In addition to a stimulating and fun working environment, Meltwater offers mentoring programs, regular tech meetups with technology principals and peers, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and relentless customer-focused technical innovation.

Skills & Requirements


  • Get there first; be the first to detect and diagnose high-severity service-impacting events.

  • Identify and troubleshoot recurring platform issues and engage engineering teams and mission owners to assist with resolution. Solve the problem vs. treat the symptoms.

  • Reduce mean time to resolution for all incident types.

  • Update and/or build world-class listening systems.

  • Participate in a “follow the sun” rotation split across a globally spread team.

  • Contribute to the creation of documentation and design of new standard operating procedures

  • Develop tools that will improve the organization's ability to track incidents and help engineering teams improve confidence in their components’ ability to handle failure.

  • Limited travel is expected.

Required Skills and Qualifications:

  • A degree in Computer Science or at least three years of relevant experience in a large-scale online technical operations environment.

  • Excellent English-language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers.

  • Performance and Configuration Management.

  • At least one scripting language i.e. Python, bash, Ruby etc.

  • Relational (MySQL) and NoSQL (MongoDB) databases.

  • Advanced knowledge of Unix/Linux and good understanding of networking concepts.

  • Excellent troubleshooting skills and a commitment to documenting discovery and findings.

  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Desirable Skills and Qualifications:

  • Java and/or Node.js

  • AWS

  • Familiarity/Experience with Concept of Chaos Engineering

Technologies we use:

ElasticSearch, Riak, RabbitMQ, MongoDB, Git, Puppet, Mesos/Marathon, Docker, AWS, MySQL, HAProxy, Redis, Couchbase, Terraform

Candidates must be authorized to work legally in the EU.

Great Place to Work

  • Competitive Salary

  • Fresh fruits & free drinks

  • Internal hackathons

  • Personal Branding Support

  • Ergonomic desks and chairs

  • Great hardware

  • Opportunities to travel in Europe and the U.S.

  • Open Source Contributions

  • Conferences and Tech Talks

About the company

Meltwater builds digital intelligence and marketing solutions for a global client base. All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!

Read on our underthehood blog to see which problems our engineers are solving. Also have a look at what life is like at Meltwater. We are more than 1200 people across the globe, so there is a lot going on. To learn even more about who we are and what we do, visit our company profiles on Xing, LinkedIn, Facebook, and Twitter.

Monika Schall | Hiring Manager

I'm interested
Meltwater Product & Engineering

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