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Service Manager

  • Oslo
  • Oslo

Are you a service minded person who loves to build relationships and ensure high customer satisfaction? Then we might have the role for you, as we are looking for a Service Manager to join us in Oslo.


As a Service Manager in Banqsoft, you will:

  • Be a contact person for one or more customers, ensuring that services are delivered according to agreed quality and profitability
  • Be the customers representative inside Banqsoft, coordinating and follow-up on activities internally and to the customer
  • Work on client strategies in corporation with Key Account Manager
  • Actively contribute to the development of Banqsoft´s delivery towards customers
  • Execute client meetings and follow-up and identify actions internally and towards customer
  • Support the customer with planning and delivery of IT projects
  • Gather customer needs and possibilities as well as communicate these to stakeholders both internally and with the customer
  • Ensure effective communication around the customer internally at Banqsoft
  • Client negotiations about extensions or changes of Banqsoft´s services


To succeed in the role as Service Manager, we believe that you are a Team Player, result driven, solution oriented and proactive in your approach, and able to challenge our customers and Banqsoft at all levels.

We believe you have:

  • A bachelor’s degree within IT or finance
  • 5+ years of experience from IT, banking and finance
  • Strong experience within Service Management. Delivery Management or similar is an advantage
  • Experience of identifying and addressing challenges and problems in which you handle in a structured way
  • Excellent verbal and written communication in English and one of the Scandinavian languages
  • Experience of working with international customers

We consider it a benefit if you also have:

  • ITIL experience

Great Place to Work

  • Hybrid working environment

  • Competitive salary and benefits

  • Good pension contribution

  • Profit-sharing model

  • Collaborative environment

  • Established Career Paths

  • Fast-paced and dynamic

  • International

  • Flexible hours

  • Insurance schemes

  • Referral Program

  • Health & Fitness

About the company

Banqsoft is a Nordic-based market leader offering financial software solutions for asset finance, digital banking and credit management. We provide cutting-edge technology solutions and industry expertise to enable service providers to stay competitive in an increasingly digital financial landscape.

We are currently 350 employees (and growing!) across eight offices in Norway, Sweden, Denmark, Finland, Poland and Malaysia. Joining our team, you will get the chance to work within an international company with the possibility to influence decisions and contribute to the organization’s development. We are small enough to understand the end-to-end value chain and large enough to innovate.

We offer you a collaborative and hybrid work environment working with international customers and challenging projects. With established career paths, internal mobility and promotion process we believe there will be plenty of opportunities for you to grow with us.

Our MissionOur mission is driven by innovation and business development to give our customers new business opportunities and competitive advantages so they can stay ahead of future market changes and innovations.

Our VisionOur vision is to be the leading provider of financial software services for asset finance, digital banking and credit management companies among the Nordic and Central European markets.

Katrine Karlsen | Contact Person

I'm interested

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