As a Customer Success Manager, you will be part of the Basware Professional Services organization which is made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals. The role of Professional Services is to deliver customer implementation projects and provide services that help Basware customers adopt, optimize, and accelerate the benefits of their Basware solutions and services.
This position is to join our team in Dusseldorf or Munich and will involve you working with named key customers, from multiple sectors and typically on a global scale, to ensure they are getting the most business value out of their investment in Basware.
The person we are looking for will need to have a strong focus and passion for driving adoption, customer retention, customer satisfaction and be comfortable playing a leading role when coordinating across Basware to deliver on success and improvement plans. You will also be comfortable speaking with all customer contacts at all levels, from AP teams to the C suite.
KEY TASKS AND RESPONSBILITIES:
Develop and implement strategies for customer success
Act confidently as a networked purchase-to-pay practitioner and trusted advisor
Ensure successful ramp-up and adoption of Basware solutions and services
Manage operational activities to ensure success
Deliver and support the development of success services
To thrive and succeed in this role, you will have significant experience in a customer facing, service-oriented role within an ICT environment. Experience in Finance, procure-to-pay software systems and/or enterprise software applications, will be beneficial.
This is a fast paced and dynamic environment. We value employees who are confident, work well independently and in teams, are solution focused and for who adding value for the customer is a key focus area.
Required competencies and experience:
We embrace a growth mindset.
We empower through accountability.
We dare to try.
We value every individual.
Basware is a cloud-based solution provider with employees all over the world. As a global company, proud of our Finnish roots, we create and deliver automated technologies to make finance and procurement processes easier and more streamlined for globally operating enterprises and their suppliers across all industries.
Trusted by thousands of organisations, we have over 9,500 businesses in more than 70 countries worldwide using Basware solutions to fulfill their procure-to-pay (P2P) needs. We are constantly innovating to help our customer simplify operations so they can spend smarter.
Basware prides itself not only on award-winning technology, but also on the talent of our people.
Our success is made possible by the hard work, daily dedication, and insatiable passion of the approximately 1,350 employees working across 14 countries, representing over 30 different nationalities.
Our culture has grown to advocate for business transparency, embrace change, enable innovation, and encourage employees to feel empowered and take accountability while driving initiatives with passion.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
Düsseldorf +1 more