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TEAM LEADER-Contact Centre in Amsterdam

  • Application Deadline: Oct. 31, 2022
  • Amsterdam
  • Application Deadline: Oct. 31, 2022
  • Amsterdam

We are looking for a Peoples person , a result driven and motivating leader for a new position in our Dutch Contact Centre in Amsterdam. Your role is to lead and develop your employees but also be prepared to help them to answer questions or jump in and work alongside with your team if needed. As a leader, you will participate in recruitment and training initiatives, organize sales competitions, manage staffing, spread information, and generally create joy and well-being in your department. You will report directly to Apollo Nordic Head of Sales and Customer Service, but your main task is primarily to lead your team in your local market.

Work with great people

Nordic Sports Director, Apollo
"Som Apolloanställd är det en förmån att jobba med den tid de flesta längtar till under hela året, semestern."
Carin Gustring
IT Developer, Apollo
"Som utvecklare på Apollo får jag jobba med härliga och kompetenta kollegor! Vi arbetar tillsammans i flera team och utmanas att prova nya tekniker."
Senior Travel Consultant, Lime Travel
"Att få arbeta med mitt största intresse gör detta till mitt absoluta drömjobb. På Lime Travel känns vi mer som ett gäng kompisar än ”bara” kollegor. Söndagsångest, vad är det?"
Photo & Film Editor, Apollo
"Att få jobba med inspirerande bilder i en öppen och vänlig atmosfär gör mitt jobb på Apollo roligt att gå till varje dag!"
Nordic Product Manager Sports, Apollo
"You get to work with the best time of the year- the vacation!"
Senior Travel Consultant, Lime Travel
"This is my dream job because I am working with my biggest interest. At Lime Travel, we are more like friends than colleagues!"
Photo & Film Editor, Apollo
"I love working with inspiring photos in a friendly atmosphere."

Skills & Requirements

What do you have to offer us?

  • The ability to see your employees and with good results drive your employees towards their and the business' set goals;
  • Experience of leadership in similar assignments within sales and customer-driven operations. Personal aptitude can replace lack of experience;
  • Good product knowledge and experience in the travel industry as tour guide, travel agency, tour operator or airline;
  • Challenges, problem solving and achieving goals and success through people is something that triggers and motivates you;
  • University education or equivalent is meritorious;
  • Experience working independently and is curious by nature;
  • Good knowledge of Dutch, English and if you understand any of the Nordic languages it’s a bonus;
  • Knowledge and experience from Amadeus are not mandatory but will be an advantage.

What do we offer you?

  • A full-time position
  • Salary in line with the market;
  • An informal and pleasant workplace;
  • A job where we convey positive products and experiences;
  • Work environment that has more focus on very good execution than results;
  • Thorough training;
  • Normal development opportunities;
  • 25 vacation days and 6.5 days ATV days on a full-time basis;
  • A good pension, which deviates positively from the travel industry pension;
  • Full travel allowance based on traveling by public transport.

Are you interested?

Do you think you are the person we are looking for? Do not hesitate to send your application with your CV and motivation to [email protected]. If you want to know more about this vacancy, please contact our HR manager Helga Gernaat via email [email protected]

Great Place to Work

  • Colleagues who love to travel and live a little

  • Good travel benefits

  • CSR focus

  • Global thinking

  • Renovated office at Norrtull

  • Opportunities for internal development

About the company

Apollo is one of the Nordic region’s leading travel agencies, with almost 400 employees and a million travellers annually. With us, customers can travel all over the world, regardless of whether they want a relaxing and sunny beachside holiday, a warm-weather fitness getaway, or a weekend in an exciting major city. We arrange travel packages, fitness trips, cruises, city trips and last-minute holidays. We also offer secure flight and hotel bookings separately for customers who prefer to assemble the trip themselves.

Apollo, along with the specialist agencies Golf Plaisir, Lime Travel and Xtravel, and sports resort Playitas all form the group DER Touristik Nordic AB. Since 2015, we have been part of the privately owned German group REWE, with over 300,000 employees.

Jon Engenes | Contact Person

I'm interested
Apollo (Adventure Specialists B.V.)

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