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Services Sales Manager

  • Charlotte
  • Charlotte

Professional Services , made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide continuous services that empower Basware customers to adopt, optimize and accelerate the benefits of their Basware solutions and services. We are a global organization with 360+ professionals ensuring high-quality delivery and customer experience.

Basware Professional Services in North America is looking for a Services Sales Manager to define and propose Professional Service engagements for Basware software solutions.


  • Develop an understanding of the prospect or customer to identify services sales and upsell opportunities
  • Accurately scope Professional Services resource efforts and drive solutions to standards and standardization
  • Structure end-to-end solutions that address complex customer needs
  • Present business and/or technical concepts and multi-part solutions aligned to customers’ or prospects’ business needs
  • Negotiate project scope as required
  • Demonstrate expertise during calls or reviewing proposal documents
  • Proactively contribute to and maintain a documented business management system that captures current best practice, measures effectiveness and supports continuous improvement

Work with great people

Hanna Ikonen
Senior Manager, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Senior Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Senior Specialist, Communications
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Support
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."
Namrata Checker
Team Lead, Digital Marketing
"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."
Siddhartha Bhatia
Senior Cloud Developer
"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements


  • 3-5 years of sales and project management experience with an understanding of requirements gathering, scope definition, risk mitigation, and change management
  • Bachelor’s degree required
  • Project management certification, PMP preferred
  • Familiar with business processes related to procurement and accounts payable
  • Knowledge of integrating with ERP systems
  • Ability to multitask and communicate effectively to technical and functional audiences
  • Experience working in a global matrix organization with geographically distributed teams an advantage


  • Outstanding written/oral/presentation skills; able to communicate at multiple levels within customer’s organization (executives to analysts)
  • Ability to multitask and communicate effectively to technical and functional audiences
  • Strong knowledge and understanding of business needs, with ability to translate technical solutions to meet functional needs
  • Resourceful and able to find a path forward with minimal guidance while working within company processes and resources
  • Thrives on working with people in a collaborative way to drive effectiveness
  • Alignment with Basware’s values: Lead the Way, Drive Customer Success, Strive for Excellence and Inspire and be Inspired

At Basware, you will be part of a profitably growing, dynamic and forward looking company. We have an open working atmosphere and great Basware spirit. We offer you competitive compensation aligned with your competences and performance, a supportive team and an opportunity to build your career in an international environment that drives you to succeed.

Basware offers excellent benefits including company-paid medical, dental, vision, life insurance, HSA account, matching 401(k), AD&D, Short and Long-term disability and many others!

This position is available immediately. If you are seeking a new challenge in an international and dynamic environment, please upload your resume along with your cover letter indicating your salary expectations.

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is a cloud-based solution provider with employees all over the world. As a global company, proud of our Finnish roots, we create and deliver automated technologies to make finance and procurement processes easier and more streamlined for globally operating enterprises and their suppliers across all industries.

Trusted by thousands of organisations, we have over 9,500 businesses in more than 70 countries worldwide using Basware solutions to fulfill their procure-to-pay (P2P) needs. We are constantly innovating to help our customer simplify operations so they can spend smarter.

Basware prides itself not only on award-winning technology, but also on the talent of our people.

Our success is made possible by the hard work, daily dedication, and insatiable passion of the approximately 1,350 employees working across 14 countries, representing over 30 different nationalities.

Our culture has grown to advocate for business transparency, embrace change, enable innovation, and encourage employees to feel empowered and take accountability while driving initiatives with passion.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland


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