About the Job
At TImeEdit we believe in context not control; we will set you up for success and watch you soar.
Backed by leading SAAS investors from Scandanavia, our product is at the heart of every Higher Education institution solving conflict problems while improving student and staff's overall experience.
With over 20 years of experience in the domain, we are now on a growth journey. Having recently expanded out of Scandanavia, TimeEdit has a base of 170+ education institutions and is growing rapidly.
We are looking for a new Technical Customer Success Manager to join our amazing team
Most will agree that universities and colleges are quintessential to a well-functioning society. However, with their inherent complexity in operations and immense size, they are among the most difficult organisations to run efficiently. TimeEdit is on a mission to solve this by delivering the most comprehensive suite of efficient resource management tools to the higher education sector globally. We are the fastest growing provider in the industry, and more and more universities are discovering TimeEdit to solve their scheduling and resource management needs.
As the market is transitioning from legacy monoliths, excel spreadsheets and home-grown has-beens, the TimeEdit customer success team is pivotal in easing the digitization process for our customers. This critical function is responsible for implementing TimeEdit across universities, driving ongoing adoption and ensuring retention. You will be part of the global Customer Success team where you will focus on the ANZ market.
As a Technical Customer Success Manager within the TimeEdit customer success team, you will...
Own and manage customer relationships of a small and valuable portfolio (10 - 15 customers) to showcase the value of TimeEdit and ensure customer happiness, engagement and retention
Be responsible for the technical set-up and configuration of TimeEdit throughout the customer lifecycle after onboarding
Conduct workflow conversations to advise optimal structure and workflow for each customer
Train and educate customers on how to effectively utilize TimeEdit to receive maximum value from the product
Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands
Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap
Collaborate closely with Sales to support renewals, and expansion opportunities
We urge you to apply if you…
Have previous experience working directly with software implementations, either as a Customer Success Manager / Customer Support Agent / Implementation Manager or similar at a SaaS company or have a background within higher education and an interested in timetabling software
Knowledge of, and technical acumen relevant to, implementation of SaaS products and services
Have exceptional communication skills, highly organized, collaborative and detail oriented
Are empathetic, positive attitude with a desire to help our customers reach their goals
Are driven, self-motivated, enthusiastic and with a “can do” attitude
Have experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
$2,500 grant for personal development
Monthly stipend for gym membership
Awesome company retreats and regular team outings
Modern offices around the globe
Flexible hours and a remote friendly environment
TimeEdit was established in Gothenburg in the mid 90’s by an astrophysicist making a timetabling application from an Excel sheet on crack. Since then, the system has been professionalised and developed further to arguably become the world’s most modern fleet of resource management tools for higher education institutions.
Today, TimeEdit is a market leader in Europe and one of Scandinavia’s fastest-growing Edtech companies. On average, our customers spend 20% less on facilities, representing more than 4MEUR (!) in savings per year (yes, we’re pretty proud of that!). Less money spent on empty rooms means more resources allocated to research projects and higher education quality.
We recently celebrated our 170th customer and are growing fast through new exciting applications and a global roll-out. Today, more than seven hundred thousand students, teachers and schedulers use our products every day (yes, we’re pretty proud about that, too!).
Our office is located on Exhibition Street in the heart of Melbourne.
Context, not controlIf the team is fully aware of our purpose and how it maps to TimeEdit's current state of business, we believe we can make much better decisions and accomplish far more than through a top-down management model.
Swing for the fencesWe encourage experimentation. Better to try and sometimes fail than to sit tight and… fail for sure. Each mistake carries a lesson, and we make sure to learn from it.
Judgment > PoliciesSocial media policy. Travel policy. Buy a round of beers at an event policy. Work from home policy. Nay. Our policy on these (and most things) consists of three words: Use good judgement.
Work-life fitWe're scaling a company where people can build their work around their life, not the other way around. Flexibility means you're in the driver's seat to create a schedule that works for you, your passions, and the people you love.
Melbourne +2 more