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Senior Service Delivery Manager

  • Application Deadline: Oct. 2, 2022
  • Helsinki +1 more
  • Application Deadline: Oct. 2, 2022
  • Helsinki +1 more

Do you have strong experience of Service Delivery Management in business-critical application services?

In case yes, do read further as we are now looking for a new Senior Service Delivery Manager to join Capgemini and work for our key accounts at our dedicated competence pool of Service Delivery Managers!



We offer you

We are one of the world’s foremost providers of consulting, technology and outsourcing services. We offer an interesting working environment with our international team and challenging opportunities with leading client organizations. You can join our journey in guiding the way of our clients towards digitalization and enabling the optimization of business and IT operations. You will also get an excellent opportunity to develop your competences supported by Capgemini’s career path model.

Our Helsinki office offers you the perfect opportunity for relaxation by having a gym and a 17 m long swimming pool with spa area. Alternatively you are free to work with our Lappeenranta office as your home base, as well.



Your role as a Senior Service Delivery Manager

As a Senior Service Delivery Manager (SDM) you are responsible for daily operation of specific areas in an ongoing Application Management service. You work closely with Key Account Manager and/or Delivery Executive to ensure that needed processes are established and maintained, contractual requirements and service levels are met, and continuous improvements are put in place. You manage and motivate the delivery team that works in your responsible area. You build a strong relationship with the client representatives to ensure a high level of satisfaction. You bring added value to the client by making sure that the whole team is delivering high-quality results. You actively seek for opportunities for additional sales in the account. You report service operational status to the client and to the Account Manager and/or Delivery Executive.

The whole delivery team consists of great colleagues from Capgemini Finland and India. There are multiple stakeholders involved so fluent communication in Finnish and English is vital. The technological environment is versatile and there can be several new opportunities and projects starting all the time.



This is what You will manage:

  • Daily operation of certain business areas - you drive for the efficiencies!
  • Invoicing, forecasting and reporting
  • Service improvement plans, development of the service, delivery reviews, risk & issue tracking
  • Documentation - making sure that the services are accurately described and documented in service descriptions, price catalogues and in any other relevant systems
  • Participating in contract negotiations
  • Driving opportunities and participating in sales cases
  • Excellent relationship with the client and acting as a point of escalation to the client
  • Ensuring that the delivery team has the right skills and levels
  • Change management


This is what you will bring:

  • Solid experience (10+ years) in service delivery management OR project management including the different areas mentioned above
  • Experience working in a big project/service
  • Good understanding of services within application management
  • Excellent communication and stakeholder management skills
  • Fluency in both Finnish and English
  • Self-driven attitude – you drive things forward in a dynamic environment
  • Great team spirit and ability to motivate others
  • Ability to take responsibility and handle time pressure
  • Proactive and positive attitude


Apply now!

If you feel that you are the person we are looking for, apply now or latest by October 2nd 2022. We start interviewing potential candidates already during the application period, so no need to stall :)

For more information, you can drop an e-mail to Ilkka Poutanen ([email protected]), competence pool manager for Service Delivery Managers.

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Great Place to Work

  • Extensive occupational health care & insurance

  • Flexible work time policies / Hybrid work

  • Internet connection to your home address

  • Lunch benefit & sport/culture benefit

  • Sick child care benefit

  • Events like Inspiration breaks & Sports events

  • Office with spa, pool, jacuzi and gym

  • Exceptionally cool colleagues

  • Certfications & Extensive learning platform

About the company

Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. We are guiding the way of our clients towards digitalization and enabling the optimization of business and IT operations. Globally we are more than 325 000 people in over 55 countries from which around 700 consultants in Finland.

We are all about people. The work we do for our clients derives from the passion and expertise of our employees, and supporting the professional growth of our people is at the heart of our company. You will be getting an excellent opportunity to develop your competences supported by Capgemini’s career path model and training programs as well as the network of experienced professionals across the globe.


Eero Ikäheimonen | Contact Person

I'm interested
Capgemini Finland

Helsinki +1 more
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