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Junior Support Specialist, Data Analytics
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Industry

Computer Software

Category

Customer Service

Experience

Entry level

Application Deadline: Oct. 16, 2022

Location: Bucharest

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Contact Person
Sonja Jokinen

Job Description

Meet Sievo

At Sievo, we help the world's largest organizations make effective and timely decisions by creating smart and seamless procurement analytics software solutions. Our solutions are built in-house with the focus on continuous development.

At the core of our success are talented and passionate people. Sievo prides itself in creating a collaborative, welcoming, and enriching environment. We put people first, celebrate diversity and drive innovation.

We are now looking for Junior Support Specialists to join our Solution Support team in Bucharest to enable the growth we are experiencing.


About Us

Solution Support is a team of highly driven individuals who hold the happiness of our customers dear to our hearts. We currently have team members in Helsinki and Chicago and are now looking for the first team members to join us in Bucharest! We offer support to our global customer base with operative issues and questions, as well as design and implement more complex technical functionalities.

Sievo is one of the fastest-growing procurement software companies in the world and we have managed to accomplish that in a profitable, self-financed manner. However, we feel that we have just scratched the surface and want to have an even bigger impact on the market.

We have a passion for data and analytics, enjoy working with customers and helping them solve complex procurement analytics-related problems, possess a certain intellectual curiosity for learning new as well a drive to get things done. We do value getting the work done – but also relaxing after. Join us now to have a front-row seat for this great growth adventure.


About You

As a Junior Support Specialist, you will

  • Serve our existing, diverse customer base globally and support all the different solutions we offer
  • Be the first in line tackling the challenges our customers have, advise them when they have questions about our software, and implement configuration changes to their environments using SQL and Qlik BI tools
  • Actively communicate with our customers in writing through our customer support software and occasionally participate in customer meetings
  • Take the initiative to solve the support requests on your own or by cooperating with your teammates, Customer Success Managers, software development teams and directly with customers
  • Take part in the continuous development of our internal processes and ways-of-working
  • Work mainly during the daytime in day shifts between 8 am and 5 pm, but be available for evening shifts from 5 pm to 1 am to offer support for our customers in the Americas

What typically gives a good starting point for a Junior Support Specialist?

  • Strong analytical and problem-solving skills
  • Basic understanding of relational databases, SQL or some programming language, and/or Qlik BI tools
  • Independent working style and taking ownership of what you do
  • Ability to learn quickly and figure out how to use new software
  • Strong desire to serve and support customers
  • Good communication skills
  • Fluency in English, other language skills are appreciated
  • Also, basic understanding of the Procurement/Finance context is definitely a plus!

What We Offer

  • A great place to work in downtown Bucharest with a relaxed work environment
  • A highly international setting with exciting global customers such as Levi’s, Orkla and Carlsberg, and a group of great people with diverse backgrounds
  • A company culture that challenges you to exceed and enables you to learn
  • A caring manager and teammates who will support you in your growth
  • Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility

How to Apply

We would love to hear from you next!

Send us your CV and motivational letter through our recruitment system. Since we value honesty in our company, we would like to mention that applications without a motivational letter will not be considered. And yes, bonus points for videos :)

About the company

We welcome you to the leading Procurement Analytics software company of the world. Love the freedom of working in a growth company with talented and passionate people - the family of Sievonians. We live by the "Get shit done - and relax after" manifesto. So if you want to enjoy your life as a whole, including sustainably paced work with good benefits - join us.

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