Are you a university student / about to graduate / did you just graduate and looking to get your foot in the door with a global tech company with award-winning software? Meltwater currently has an entry-level support role to work alongside our Australian client success teams. Openings available in our Shanghai office. Click the "Apply Now" button to apply directly today!
This role is flexible in terms of working hours: can be full time, part time or on an internship basis - ideal for overseas students looking to get work experience in China!
As a Client Support Analyst, you will become an expert on media intelligence and a whole range of industries/companies you didn’t even know existed! You will work alongside the Client Success team in our Sydney and Melbourne offices, providing client support on Meltwater’s products/services while ensuring complete customer happiness. This is a chance to gain invaluable deep product knowledge, deal with different types of clients and get a great understanding of Australian media landscape and media intelligence in general.
Be the first line of support for Australian client questions, issues and troubleshooting.
Work closely with Account Managers to provide support for various client projects across Meltwaters’ proprietary software platforms.
Act as product expert on our SaaS platforms: New Meltwater (full service PR suite monitoring digital media & metrics, combined with media outreach), Meltwater Engage (social media + social CRM)
Use Boolean Logic searches and basic analytics, set-up new users, update client cards, etc.
Analyze data streams from multiple media channels to measure the impact of clients’ brand marketing, public relations and social media outreach campaigns.
University student or recent university degree with great results
High desire to learn about digital technology/innovation and communications strategy
Keen interest in news, current affairs and social media influence
Ability to scan content quickly to look for key insight
Native level English is required
You deliver and exceed expectations
What's in it for you?
Gain experience at a global company with start up feel and amazing culture
Work in a dynamic environment that is ranked in the Top 7 Great Places to Work in 2017 and has always ranked in the top 15 in the past 5 years
Develop valuable skills such as learning to work towards important metrics with a target based reward system
Lots of benefits and perks including free gym membership, regular social activities, well stocked kitchen and a fast boost of your career!
Competitive, comprehensive coverage
Team activities that focus on fitness
Global travel insurance
Well stocked kitchens
Global meetings in cool destinations
Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 1,500 employees globally and 25,000 clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.
For over a decade, Meltwater has maintained a very rare culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from Sydney, or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.
Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.
Personal and Professional Growth Opportunities
Having a career in sales and management will build valuable business insights, allowing you to develop very quickly in ways that few other careers offer. Additionally, Meltwater takes a vertical approach to our management trainee program, and we only promote from within. As opposed to being jack-of-all trades and master-of-none, you will develop into a highly competent salesperson and a confident manager, who will have an inspiring group of employees that you will hire, train and develop yourself.
Soho Fuxing Plaza No. 299 Danshui Road Huangpu District Shanghai, China