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Client Support, Shanghai

  • Application Deadline: Jan. 16, 2018
  • Soho Fuxing Plaza No. 299 Danshui Road Huangpu District Shanghai, China

Are you a university student / about to graduate / did you just graduate and looking to get your foot in the door with a global tech company with award-winning software? Meltwater currently has an entry-level support role to work alongside our Australian client success teams. Openings available in our Shanghai office. Click the "Apply Now" button to apply directly today!

This role is flexible in terms of working hours: can be full time, part time or on an internship basis - ideal for overseas students looking to get work experience in China!

Work with great people

Joey Hamer
Support and Partnerships Manager, Sydney
"What drew me to Meltwater is that they hire on potential rather than experience."
Emma Carey
Senior Key Account Manager, Sydney
"I love this job because no two days are the same."
Alister Freese
Managing Director, Brisbane
"Coming straight from uni I wanted to find a career where I could progress quickly and with purpose."
Sarah Fanning
Managing Director Client Success, Melbourne
"Meltwater puts people first, only promoting within based on potential rather than tenure."

Skills & Requirements

As a Client Support Analyst, you will become an expert on media intelligence and a whole range of industries/companies you didn’t even know existed! You will work alongside the Client Success team in our Sydney and Melbourne offices, providing client support on Meltwater’s products/services while ensuring complete customer happiness. This is a chance to gain invaluable deep product knowledge, deal with different types of clients and get a great understanding of Australian media landscape and media intelligence in general.

Your Responsibilities:

  • Be the first line of support for Australian client questions, issues and troubleshooting.

  • Work closely with Account Managers to provide support for various client projects across Meltwaters’ proprietary software platforms.

  • Act as product expert on our SaaS platforms: New Meltwater (full service PR suite monitoring digital media & metrics, combined with media outreach), Meltwater Engage (social media + social CRM)

  • Use Boolean Logic searches and basic analytics, set-up new users, update client cards, etc.

  • Analyze data streams from multiple media channels to measure the impact of clients’ brand marketing, public relations and social media outreach campaigns.

About You:

  • University student or recent university degree with great results

  • High desire to learn about digital technology/innovation and communications strategy

  • Keen interest in news, current affairs and social media influence

  • Ability to scan content quickly to look for key insight

  • Native level English is required

  • You deliver and exceed expectations

What's in it for you?

  • Gain experience at a global company with start up feel and amazing culture

  • Work in a dynamic environment that is ranked in the Top 7 Great Places to Work in 2017 and has always ranked in the top 15 in the past 5 years

  • Develop valuable skills such as learning to work towards important metrics with a target based reward system

  • Lots of benefits and perks including free gym membership, regular social activities, well stocked kitchen and a fast boost of your career!

Great Place to Work

  • Competitive, comprehensive coverage

  • Team activities that focus on fitness

  • Global travel insurance

  • Well stocked kitchens

  • Gym membership

  • Global meetings in cool destinations

About the company

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 1,500 employees globally and 25,000 clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Rare Culture

For over a decade, Meltwater has maintained a very rare culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from Sydney, or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Personal and Professional Growth Opportunities

Having a career in sales and management will build valuable business insights, allowing you to develop very quickly in ways that few other careers offer. Additionally, Meltwater takes a vertical approach to our management trainee program, and we only promote from within. As opposed to being jack-of-all trades and master-of-none, you will develop into a highly competent salesperson and a confident manager, who will have an inspiring group of employees that you will hire, train and develop yourself.


Leni Rokosova | Hiring Manager

I'm interested
Meltwater Australia

Soho Fuxing Plaza No. 299 Danshui Road Huangpu District Shanghai, China
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