JOB DESCRIPTION – DELIVERY MANAGER
JOB TITLE : Delivery Manager
DEPARTMENT-FUNCTION : ARELION Operations-Service Delivery & Procurement
TEAM : Service Delivery – Content
REPORTS TO : Head of Delivery – Content
What is Service Delivery? Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
Service Delivery team mission statement is ; To be the dedicated engine responsible for delivering all network related orders across multiple product portfolios/technologies whilst securing customer experience by providing concise communication throughout the delivery cycle aligned to measurable and visible lead times to ensure that we deliver right first time - every time. We are empowered, excited and excellent in what we do.
About the Service Delivery team; The key word is Proximity – nearness is space, time and relationship. We may be far from each other yet so closely bonded, we embrace our cultural differences, we are colourful. Every customer is different and yet we treat them with the same degree of excellence. We care for each other and our customers.
The generic role of the Delivery Manager; reporting the Head of Delivery - Content; you will work as part of Arelion Service Delivery & Network Procurement unit, being the coordinating interface and end-to-end responsible for customer deliveries. The Delivery Manager owns the delivery of the customer order and is ultimately accountable for the delivery fulfilment, the quality and timely delivery of the service.
You will be responsible for customer deliveries end-to-end, i.e. communication to customers, suppliers and internal units, support system registrations and delivery escalations. You will also be involved when it comes to making process and system improvements; and encouraged to make recommendations
Day to Day tasks;
Key Internal Contacts:
Key External Contacts:
SPECIFIC AREAS OF EXPERTISE - ESSENTIAL
SOFT SKILLS - ESSENTIAL
LANGUAGE SKILLS - ESSENTIAL
Flexible working hours
Health & Wellbeing
A healthy work – life balance approach
Equal Opportunity Employer
From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.
Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.
2022Telia Carrier is now Arelion
2020Telia Carrier acquired by Polhem Infra
2019Expands US East Coast corridor with capacity options that bypass Manhattan into Secaucus NJ
2018Direct Cloud Connect to top 5 Clouds in the US and EU
2017Collaborates with Facebook and Coriant on TIP Voyager Open Optical Network
2015Telia Carrier Internet backbone ranked no. 1 first time
2013First with 100G in both US and Europe
2011Successfully completes world’s first terabit optical trial
2000First carrier to offer cross-border mobile data roaming
1999First carrier to offer cross-border services for gaming
1998First carrier to sell wavelengths
1993AS1299 was born