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London UK: IT Service Delivery Analyst

  • Application Deadline: Dec. 31, 2017
  • London

Service Delivery Analyst - IT Infrastructure Team

Meltwater is hiring an IT Service Delivery Support Anaylst in our London UK Office. We are seeking a self-motivated, tech savvy, team player with strong IT HelpDesk and User Support experience.

Skills & Requirements

KEY RESPONSIBILITIES

  • Provide 1st and 2nd line Support for both the Meltwater and Shack15 infrastructures.
  • Provide 1st and 2nd line Support for the users utilizing the HelpDesk Trouble Ticket System.
  • Troubleshoot and resolve hardware and software problems
  • Provide support to other members of the Service Delivery Team in resolving problems.
  • Being responsible for taking ownership of issues and tickets until they are fully resolved and communicating to all relevant parties.
  • Escalate issues to the Service Delivery Manager when required and work with the Tier 3 Team for problem resolution.
  • Create and maintain documentation relating to system configuration, mapping, processes, and service records
  • In conjunction with other members of the IT Service Delivery Team, establish and implement policies, procedures, and technologies to ensure overall systems security
  • Conduct research on hardware and software in support of procurement and system development efforts
  • Review and implement new system releases and vendor supplied patches for all desktop hardware.
  • Develop and maintain training materials for end users, team members and colleagues
  • Be involved in projects related to the IT Service Delivery Team, whether it be from a design, research, implementation or testing perspective as directed by the IT Service Delivery Manager.
  • Provide Support to other Meltwater Offices as required.

SKILLS & EXPERIENCE REQUIRED:

  • Must have experience supporting users on Windows and OSX
  • Excellent troubleshooting ability and knowledge of supporting hardware on HP, Lenovo, and Apple.
  • Must possess Office 2013/2016 knowledge and experience
  • Active Directory user management
  • Must have experience troubleshooting LAN, WAN, Routing, Switching issues.
  • SaaS and Cloud software and infrastructure knowledge using Google Apps and Office 365 including Outlook.
  • Ability to work to strict deadlines without supervision
  • Phenomenal client facing and internal communication skills.
  • A/V Experience including TV’s, Video, and Music Systems is a bonus
  • Ideally have attained MSCE or MCP accreditation or recognised IT accreditation

KEY ATTRIBUTES NECESSARY FOR SUCCESS:

  • Communication, communication, communication. Have we made that clear enough for you?
  • Strong service-oriented mentality.
  • Must work well in teams and independently.
  • Gotta be able to have some fun sometimes, and not take yourself too seriously.

Great Place to Work

  • Competitive Salary

  • Fresh fruits & free drinks

  • Internal hackathons

  • Personal Branding Support

  • Ergonomic desks and chairs

  • Great hardware

  • Opportunities to travel

  • Open Source Contributions

  • Conferences and Tech Talks

About the company

Meltwater builds digital intelligence and marketing solutions for a global client base. All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!

Have a look at what life is like at Meltwater. We are more than 1200 people across the globe, so there is a lot going on. To learn even more about who we are and what we do, visit our company profiles on Xing, LinkedIn, Facebook, and Twitter.


Scott Davidson | Hiring Manager

I'm interested
Meltwater IT

London
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