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Intermediate Documentation & Training Specialist

  • Applications are considered on a rolling basis
  • Malta
  • Applications are considered on a rolling basis
  • Malta

Sword Services Greece is seeking to recruit energetic individuals to join our team in Malta as Intermediate Documentation & Training Specialist. The successful candidates will work in a multicultural environment supporting our core business in large Information Systems for the European Commission.

What you will do...

The candidate is expected to produce, update, and review documentation for EUAA relevant projects. The candidate should perform relevant project documentation, share knowledge, and train users to reach optimal product adoption to support business performance. The individual is expected to collaborate with the ICT teams and the Business team as required, in order to deliver the assigned tasks. It is expected that the candidate will facilitate the capture and transfer of knowledge and skills required to ensure that people can effectively perform their intended tasks in the workplace.

The individual is expected to perform the following activities during the engagement:

  • Capture details of solution capabilities and document them exhaustively;
  • Produce new or update existing documentation, including but not limited to, operational manuals, technical guides, business requirements documents, functional specifications documents, project documentation (e.g. lessons learned).
    Ensure consistency among documents/drafts, confirming accuracy of references/footnotes/captions;
  • Ensure documentation is maintained/organized for optimal use/retrieval;
  • Capture training needs analyses based on change impact of project;
  • Design project training programs to meet business adoption targets;
  • Produce and/or update existing training materials (content and method);
  • Adapt third-party training material to support individual competence development in line with organisational needs;
  • Deliver effective training in different modalities, including classroom and on-line.
  • Monitor, evaluate, and report effectiveness of training;
  • Serve the roles of an editor and proof-reader by participating in peer reviews;
  • Apply corporate quality standards and policies in working methods and deliverables.

What is your experience...

  • Minimum of 1 year work experience in Documentation Production;
  • Minimum of 2 years work experience in Education and Training Provision;
  • Minimum B2 Level Proficiency in English language (official language of EASO) per Common European Framework of Reference for Languages.

Experience in the following will be considered as an asset:

  • Minimum 3 years of proof reading or publishing experience, preferably with IT technical documents;
  • Proficiency in MS Office;
  • Good knowledge of design/modelling tools;
  • Good knowledge of Confluence, SharePoint, JIRA, Atlassian, DevOps;
  • Good knowledge of SharePoint Online, Power BI, Azure and Office365 platforms;
  • Good understanding of IT concepts and ability to quickly grasp new acronyms and technologies;
  • Detail-oriented, problem-solver, self-starter requiring minimal oversight, with flexibility and good follow-through skills;
  • Ability to apply high quality standards;
  • Excellent communication skills;
  • Excellent written and oral English language skills.

Personal Characteristics...

  • Attention to detail and strong sense of responsibility;
  • Good analytical and problem-solving skills;
  • Proactively manage own tasks and projects to agreed deadlines;
  • Ability to work effectively & efficiently with various diverse work teams (Development, Testing and Project Management).

Applications must be in the English language

Great Place to Work

  • Meal Vouchers

  • Private Medical Insurance plan

  • Private Pension plan

  • Company car leasing

  • Competitive salary

  • Fast-growing company

  • Opportunities for career growth

  • Certified "Diversity Charter" company

About the company

At SWORD Services Greece we believe in innovation; challenging ideas and discovering new ways of doing business. We are looking for people whose ideas and vision can shape our company’s success.

We are constantly growing and we look for people who want to grow with us, who want to be part of a friendly and supportive environment and who want to be part in a team of like-minded colleagues, passionate about delivering excellence.

We value open and clear communication and transparency in our everyday interactions and we act as ONE team since we want everyone to feel they are part of a big family that grows and succeeds!

Pavlos Kastrinakis | Contact Person

I'm interested
SWORD Services Greece S.A.

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