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HR Business Partner, Greater China
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Media Intelligence


Human Resources



Location: Shanghai

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Contact Person
Jessie Qin

Job Description

The HR Business Partner, Greater China is a member of the APAC regional HR team. He/she will be based in our Shanghai office and travel to the Hong Kong office frequently when the local regulations allow.

High level overview:

This role is a strategic business partner for the Shanghai and Hong Kong offices. He/she will partner with the Greater China management team on a daily basis and be the point of contact for all the employees based in those two offices. There is an HR Associate based in the Shanghai office to support this role on daily HR operational work and report into this role.

This role allows the successful candidate to gain the most advanced knowledge of full HR spectrums, become a highly strategic advisor to the business and participate in regional/global innovative projects. Reporting to the HR Director, APAC, you will ensure seamless and efficient HR services are delivered for the Greater China workforce, and professional, pragmatic and strategic guidance/advice are given to the managers in relation to the full employee lifecycle.

You are a passionate HR professional with 5-10 years of experience and a Bachelor degree. You are hard-working, solution-oriented, naturally good at building relationships and communicating with a wide range of audiences, and have excellent business acumen. You are eager to learn more about all things people and business, and ready to take more responsibilities to start mentoring and developing a junior HR associate. The working languages are English and Mandarin, so you must be fluent in written and verbal communication of both. If you are also fluent in Cantonese, it will be a great advantage.

Ideally, you have grown your HR knowledge and experiences in both mature global organizations and small-medium sized businesses. You are expected to come with solid knowledge and understanding of local labor laws, regulations and common practices.

Working Relationships

Reporting into: HR Director, APAC

Direct report: HR Associate, Greater China

Peering with: APAC Regional HR team, APAC Payroll Manager

Key business stakeholders: VP of North Asia (English speaking), Director of Enterprise Greater China, local management team (English, Cantonese & Mandarin speaking)

A Look Inside the Job:

  • Be the contact point for all employees, support employees with benefit/policy/change questions and timely resolution of all employee issues.

  • Create employment information, reports and presentations as required

  • Conduct new employee orientations and exit interviews

  • Liaise with external parties and internal payroll manager to ensure the compliance and effectiveness of salary payment and statutory employee benefits

  • Assists in updating company policies and procedures for Shanghai and Hong Kong offices, continuously educating employees and managers to ensure compliance and professionalism

  • Drive regional talent process and framework on a local level, coach managers to improve their understanding and adoption of the talent framework, proactively identify improvement areas and consult management on this front

  • Drive employee relations process and resolve those issues together with management in a professional manner with a high level of integrity and compliance to the company policies and values

  • Proactively participate in business meetings, seek to understand business and organizational strategies and learn to translate them into people initiatives

  • Implement regional strategies and drive a range of people related local initiatives such as Wellness, DEI, CSR, Engagement, Hybrid Work, etc.

  • Conduct regular meetings with managers in Shanghai and Hong Kong office to build trustful relationship, credibility and provide expert HR consultancy and guidance when and where necessary

  • Identify learning needs and translate them into L&D initiatives aligning with regional L&D framework, ideally being able to design and deliver workshops

  • Analyze trends and metrics to identify areas for improvement and changes and drive action plans with local management

  • Participate and represent HR team in office meetings

  • Partner with APAC HR team on regional projects and other day to day tasks

Skills & Requirements

What Will You Bring?

Education & Experience

  • Bachelor degree in HR or similar discipline

  • 5-10 years’ experience as an HR Generalist/Advisor

  • Solid knowledge of full employment cycle management and contemporary business partnering methodologies

  • Solid knowledge of employment law and common practises in Greater China, experience with employee relations is a must

Qualities & Soft Skills

  • Eager to learn, hard working, not afraid of rolling up sleeves and getting your hands dirty

  • Strong interpersonal skills, ability to build relationships across the organization and cater the communication style to different audiences

  • Excellent written and verbal communication skills for all levels of the organisation

  • Well organised with the ability to juggle often competing priorities

  • Strong business acumen

  • Ability to thrive in a fast paced and innovative organisation

  • Ability to work well both independently and with the team

  • Ability to handle pressure from different directions

  • Strong research skills and keep abreast of HR industry developments globally and locally

Bonus Points

  • Experience with Workday

  • Previous experience working with sales client group

  • Previous experience working in SaaS industry

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.


Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it. __ __


Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Visit our Careers Page and find out more!


Greater China:https://www.meltwatercncareer.com/

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