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Internship: SAP LOG - SAP Customer Service

  • 3 months
  • Starting date: Flexible – between 1st of January 2023 and 1st of March 2023

SAP Service cloud is a cloud-based solution that connects customer service operations to the entire value chain, accelerating issue resolution and increasing profitability. The solution connects customer contacts from different channels in one solution to enable a consistent service experience across any contact channel. Current SAP customers see great opportunities in this new tool but expect a guidance in setting things up. This is where AI comes in to help initialize the classification.


  • Create algorithms to classify incoming customer requests and tickets from multiple sources.
  • Test the algorithms on multiple cases and volumes.
  • Analyze the rate of correctness of the algorithms and propose improvements.
  • Demonstrate a proof of concept to senior tech colleagues from Capgemini

Your Profile

  • You are currently enrolled in a Bachelors or Masters degree in computer science, commercial engineering, TEW, information systems, …
  • You are passionate about IT innovations and technologies
  • You know how to get to work, and you shape your own internship
  • You are curious, take initiative and you are solution-oriented
  • You are driven, enthusiastic and a team player
  • Language: working level English and Dutch or French

What we offer

  • Working for an international company
  • Focus on technical excellence and quality
  • Project-oriented approach
  • Knowledgeable and experienced colleagues to learn from, assigned buddy for the whole internship
  • Team-building events

Work with great people

Sander Theuns
Salesforce Functional Expert
"Capgemini provides me with the right challenges and empowers me so that I can learn and improve daily."
Christoffel Gilis
UX designer
"Idean, an Ideal place to work!"
Ward Lambrecht
Business Analyst
"I joined Capgemini because we share the same drive; to empower each other and to grow towards new sustainable heights"

Great Place to Work

  • Global company with European Management style

  • Entrepreneurship in a stable environment

  • Projects for big companies

  • True industry shapers

  • Work in a stable environment

  • Career development framework

  • We nurture your strongest asset; knowledge

  • Flat structure, no strict hierarchy

About the company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 350,000 team members in more than 50 countries.

1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.

1970The first company in the sector to offer consulting.

1975Acquisition of Cap and Gemini

1980First major transatlantic contract with the Los Angeles Time.

1998First multinational contract with General Motors

2000Group headcount surpasses – 50.000

2010Group headcount surpasses 100.000

2016Serge Kampf passes away

2017Celebrations for 50 years Capgemini

Stéphanie Gérard | Contact Person

I'm interested

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