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Consulting & UX Lead

  • Tallinn
  • Tallinn

Job Description

Do you like working with both people and technology? We’re solid practitioners in digital commerce and experience solutions. We work in the sphere of digital commerce with the commerce platform as the foundation, arching into marketing technology, content management, product information management, and order management. As demand is steadily growing we will need an energised person to be one of the key contributors to the next wave of growth.

What would you do as a Consulting & UX Lead?

The Consulting & UX lead is responsible for leading the local Consulting & UX team and leading, coaching and facilitating the consulting engagements for the team together with project manager(s) & sales. You will report to the local Business Unit Manager at Vaimo.

Cooperation with other Vaimo country units and global colleagues will be essential in order to flourish in this role and serve local client & business needs.

The expectation is that this person would spend around 30 - 35 % of their time in client engagements.

Work with great people

Kristiina Lenman
Legal Manager
"Vaimo is an international, rapidly growing, high-tech and highly professional company to work at."
Juri Kostjunin
Frontend Developer
"Vaimo is a company where you can grow as a professional and have a lot of fun with your colleagues."
Wilko Nienhaus
СТО
"Working at Vaimo means being part of fast growing company and being able to influence that growth."
Elvin Risti
Technical Manager
"Challenging tasks keep me motivated and my own learning curve keeps on rising."
Anna Smykun
HR specialist
"Vaimo is not just a job for me-it is my second home and the place I want to get back to every day."
Nadiia Matiichenko
BUM of DenWay BU
"Working with many clients, supporting team members worldwide & having direct managers from different cultures gave me unique experience. Don't stay idle, challenge yourself beyond your comfort zone."
Pavlo Opriatov
Backend Developer in International
"I have experience from three Vaimo Business Units & in each one I've had a great team & interesting projects. if you're looking for new opportunities, I advise you to look around - there's plenty here"
Natalia Sheika
QA Engineer
"If you feel your personal growth has slowed down, step out of the comfort zone and make a smart decision by putting yourself in a new environment within Vaimo."

Skills & Requirements

Your key responsibilities and tasks will consist of the following areas.

People lead duties

  • Lead, manage and coach individuals
  • Facilitate knowledge sharing and competence planning
  • Growth & performance management
    • Including salary reviews
    • Individual Development Plans (IDPs)
    • Performance targets
  • Other "people" admin tasks, in conjunction with the BUM and HR Manager

Team leadership


  • Strive to build a high-performing, happy team
  • Support quality of work being performed by the team
  • Be always up-to-date about the team's project, priorities and statuses
  • Establish and lead various team ceremonies
    • Listen to the team's impediments and work to remove them

Client delivery duties

  • Be a process owner of the team and make sure the standard work processes set by the company and the team itself are followed
    • Discovery phase for new projects
    • Consulting engagements with clients
  • Manage and plan allocation requirements for the team in cooperation with BUM
    • Escalation of chargeability issues to BUM
  • Proactively liaise with Project Managers to understand client/project needs and forecast and communicate resource availability

Internal duties

  • Develop regional cooperation activities around Consulting & UX practices with Vaimo International
  • Support international client cases
  • Cooperation with Vaimo Group's Head of persons related to Consulting & UX practices
  • Sales & marketing support

KPIs

  • Consulting & UX revenue
  • Consulting & UX team utilisation
  • Consulting & UX team employee satisfaction (eNPS)
  • Client satisfaction (NPS)

Why work for Vaimo?

  • We work as #onevaimo, which means that you will work with colleagues every day from all over the world
  • Our culture is people-first. We have above industry standard people satisfaction and below industry churn rates - basically, Vaimo’ers stick around
  • Being a global company, also makes us a “remote” company. We like to meet up in the office, but offer a very flexible working environment
  • We’re growing which means opportunities for career growth and participation in exciting projects that will evolve our company
  • We work with exciting clients where digital is a strategic priority. It’s more fun to work on things that improve people's lives and businesses right?

CORE VALUES

We care deeply about our core values, and we try to follow and respect them in all we do. Our values are:

Teamwork : When one of us wins, we all win and we celebrate together and share our learnings. When we face challenges, we collaborate and support each other to overcome obstacles together.

Fun: Our attitude is social, positive, and playful, and we appreciate challenges and love winning.

Excellence: We strive to be leaders and to always remain in a constant state of improving ourselves. We aim to be innovative, efficient, and competitive.

Open: We endeavour to be open-minded, honest, and transparent with each other and with our clients. Knowledge sharing is a key success factor for us.

We do serious work, but we are anything but serious people! We celebrate success together and learn from each other.

Additional benefits we offer to all of our employees:

  • Flexible working hours and remote work possibility
  • Lunch benefit
  • Sport and culture benefit
  • Comprehensive leisure-time accident insurance
  • Active support in health and wellbeing maintenance
  • Free home Internet
  • Free refreshments drinks and fruits at the office

Does this sound interesting? Please send us your application and join us on our journey! And don't forget to tell us why you are interested in the position and why you are the ideal candidate for this opportunity.

Great Place to Work

  • Superb training

  • Career development opportunities

  • Friendly and dynamic work environment

  • International career

  • Competitive remuneration packages

  • Modern and role based tech gear

About the company

Vaimo is one of the world’s most respected experts in digital commerce and experience. We are a full-service omnichannel partner, driving success in digital commerce through digital enablement, customer experience, solution development, and managed services.

We have a 14-year track record of technical excellence, working with select industry partners, to provide our clients with the best solutions across the B2B, B2C, and D2C sectors.

We are a global company with a local presence, focused on cultivating close, long-term relationships with our clients. We work with brands, retailers, and manufacturers all over the world and have over 500 employees, who are based in offices in 15 markets across EMEA, APAC, and North America.


August 2008VAIMO Sweden is established.

December 2010VAIMO enters Estonia.

March 2012VAIMO enters UK.

March 2012VAIMO enters South Africa.

February 2013VAIMO enters Norway.

May 2013VAIMO enters Finland.

January 2014VAIMO enters Ukraine.

August 2014VAIMO enters Denmark.

August 2015Vaimo signs a strategic partnership with one of the Asia's largest eCommerce companies Transcosmos.

November 2015VAIMO enters UAE.

January 2016VAIMO acquires Customerwise - the Danish Magento solution partner.

May 2016VAIMO enters Japan.

2018VAIMO enters BeNeLux.

January 2019VAIMO enters Poland.

March 2019VAIMO enters the USA.

TOMTOM

TOMProfessional growth and new opportunities for self-development

TOMOpportunity to try yourself on a different role

TOMNew projects and challenges

TOMNew team and culture

Stänli Volmerson | Contact Person

I'm interested