About the Department: Key Account Insight China (Professional Services)
Meltwater’s Professional Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.
Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.
Role: Analyst Manager, K ey Account Insight China
The Manager role is an exceptional opportunity to develop your leadership skills, client servicing abilities, and grow your project management experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.
Technical & Operational:
Provide inputs on existing customer measurement infrastructure and requirements to meet organisation's research and analytics objectives
Devise solutions to manage legal and regulatory restrictions on the collection and use of market and customer data
Develop plans for data analytics and market research projects in alignment with business objectives
Identify data sources for data analytics and newer ways to leverage already available data
Implement data quality control standards and method
Develop business hypotheses by collaborating with various business teams to create analytical models for generating insights from data
Analyse findings from research and analytics to generate actionable insights into target customer and market segments
Manage project to meet schedules, budget, manpower and technical quality targets
Manage project discipline to document scope changes, issues and risks that affect implementation
Assist users, technical staff and management to determine and resolve issues associated with project implementation
Support regular project reviews to recommend schedule changes, cost or resource adjustments
Accurately scope and quote for new business opportunities - use your business acumen to identify key deliverables for clients in various industries and departments. Will be responsible for ideating analyses and understanding the cost of them for Meltwater.
Partner with the Sales teams to qualify business opportunities and scoping / pricing new potential projects.
Assist the team in onboarding new clients, whilst identifying the key issues and steps needed for a successful onboarding process.
Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
Analyze data sets and review standard of reporting / project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner
Assist in coordinating the different teams for different project including partners and vendors where applicable.
Identify and forecast capacity requirements.
Manage vendors overall manpower and necessities eg. It requirements, VPN access, group emails etc
People Development & Management:
Assist in hiring and onboarding of new team members in the team
Mentor and coach the team to help them perform daily activities well and also develop them to be independent, solutions-oriented, innovative with their jobs.
Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member
Assist the project managers in Implementing L&D roadmap for the team, including sourcing for useful internal or external training programs to upskill the Media Analysts.
Requirements for the job:
Work Experience -
3-5 years' experience as a team lead or team manager, managing 4 or more people, alternatively running a large project team
relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications.
Experience working with Enterprise clients
- Bachelor's degree or above
- Preferably in Communication, Media, Business Analysis, Marketing, Public Relations or Business related majors
Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
Statistical modelling and data mining techniques, and analytical tools and languages such as SQL, Python, R are preferred.
Data visualization and dashboard tools, Microsoft Excel, pivot tables, etc
Research methodologies and basic analysis methods
The perks of working with us!
- Competitive salary package - Base salary and bonus
- 20 paid holidays
- Paid sick leave
- Social Insurance
- Annual physical examination
- Holiday benefits
- Free drinks and snack in the office
- Fun, ambitious and international working environment
- Various learning and development opportunities eg. oversea conference, skillset development training, online training, expert sharing session, business cases sharing session
- Regular company subsidized cultural events eg. team dinner, drinks, offsite events, health and wellness class in office, closing day celebration
- And more…
About the company
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it. __ __
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.
- Moro [‘mo(·)ro]
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
- Enere [‘e nðr’e]
Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
- Respekt [re’spekt]
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
- MER An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.
Visit our Careers Page and find out more!