Job Description

About the Department: Key Account Insight China (Professional Services)

Meltwater’s Professional Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.

Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

Role: Analyst Manager, K ey Account Insight China

The Manager role is an exceptional opportunity to develop your leadership skills, client servicing abilities, and grow your project management experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.

Job Responsibilities:

Technical & Operational:

• Provide inputs on existing customer measurement infrastructure and requirements to meet organisation's research and analytics objectives

• Devise solutions to manage legal and regulatory restrictions on the collection and use of market and customer data

• Develop plans for data analytics and market research projects in alignment with business objectives

• Identify data sources for data analytics and newer ways to leverage already available data

• Implement data quality control standards and method

• Develop business hypotheses by collaborating with various business teams to create analytical models for generating insights from data

• Analyse findings from research and analytics to generate actionable insights into target customer and market segments

• Manage project to meet schedules, budget, manpower and technical quality targets

• Manage project discipline to document scope changes, issues and risks that affect implementation

• Assist users, technical staff and management to determine and resolve issues associated with project implementation

• Support regular project reviews to recommend schedule changes, cost or resource adjustments

• Accurately scope and quote for new business opportunities - use your business acumen to identify key deliverables for clients in various industries and departments. Will be responsible for ideating analyses and understanding the cost of them for Meltwater.

• Partner with the Sales teams to qualify business opportunities and scoping / pricing new potential projects.

• Assist the team in onboarding new clients, whilst identifying the key issues and steps needed for a successful onboarding process.

• Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients

• Analyze data sets and review standard of reporting / project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner

• Assist in coordinating the different teams for different project including partners and vendors where applicable.

• Identify and forecast capacity requirements.

• Manage vendors overall manpower and necessities eg. It requirements, VPN access, group emails etc

People Development & Management:

• Assist in hiring and onboarding of new team members in the team

• Mentor and coach the team to help them perform daily activities well and also develop them to be independent, solutions-oriented, innovative with their jobs.

• Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member

• Assist the project managers in Implementing L&D roadmap for the team, including sourcing for useful internal or external training programs to upskill the Media Analysts.

Requirements for the job:

Work Experience -

• 3-5 years' experience as a team lead or team manager, managing 4 or more people, alternatively running a large project team

• relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications.

• Experience working with Enterprise clients

Education -

• Bachelor's degree or above
• Preferably in Communication, Media, Business Analysis, Marketing, Public Relations or Business related majors

Skills -

• Knowledge of SaaS-based media tech and platforms, and media measurement KPIs

• Statistical modelling and data mining techniques, and analytical tools and languages such as SQL, Python, R are preferred.

• Data visualization and dashboard tools, Microsoft Excel, pivot tables, etc

• Research methodologies and basic analysis methods

The perks of working with us!

• Competitive salary package - Base salary and bonus
• 20 paid holidays
• Paid sick leave
• Social Insurance
• Annual physical examination
• Holiday benefits
• Free drinks and snack in the office
• Fun, ambitious and international working environment
• Various learning and development opportunities eg. oversea conference, skillset development training, online training, expert sharing session, business cases sharing session
• Regular company subsidized cultural events eg. team dinner, drinks, offsite events, health and wellness class in office, closing day celebration
• And more…