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Director of Enterprise Customer Success, Asia Pacific

  • Hong Kong +2 more
  • Hong Kong +2 more

About the role

You will lead dedicated Enterprise Account Management teams across Asia Pacific (APAC) region and focus on key strategies to maintain our existing customer base and increase growth opportunities.

In this newly created role, you will lead in a matrix environment and be responsible for developing key retention and growth sales strategies, tactics and action plans, as well as hiring, developing and leading a high-performing team to meet and exceed sales goals.

Your background in relationship and client management coupled with strong experience in leadership and team building will enable you to develop new strategies and lead change initiatives where appropriate to enhance our team’s capabilities regionally.

This is an exciting opportunity to influence Meltwater’s overall success and growth in APAC. The position will report directly to the Executive Director, Asia Pacific and can be based in Singapore or Hong Kong.

What will you be doing?

  • Develop and implement strategies to retain and grow key enterprise accounts to support growth objectives of a fast-paced region within our business.

  • Lead a team of Enterprise Team leaders, Account Managers and Associates regionally

  • Support and drive proactive Account Planning and Delivery of existing accounts and upsell opportunities

  • Manage enterprise clients directly as well as support the team to grow their accounts

  • Drive, manage and execute revenue goals

  • Recruit, hire and onboard top talent onto your team

  • Partner with other customer-facing functions (Sales, Support, Professional Services, Customer Engineering) to develop strategies and execute plans that maximize growth, customer retention, and account expansion.

  • Leading by example -you will set the standard, demonstrate hard work and hold your team to account on similar standards.

We’re Looking For:

  • 10+ years of experience in account management
  • At least 6 years experience leading successful sales teams
  • Background in SaaS or consulting, managing key accounts in Greater China and other Asian countries
  • Strong business and operational sales aptitude with ability to learn and implement plans quickly
  • Ability to forecast accurately and provide timely updates to senior leadership on sales targets
  • A leader with a strong track record of success developing high performing teams who exceed growth targets
  • Strong interpersonal communication skills (verbal and written)
  • Entrepreneurial mindset & willing to lead from the front
  • Proven experience leading change initiatives
  • Analytical and data oriented across a variety of sales & business metrics
  • Willingness to be based in Singapore or Hong Kong (relocation can be supported)
  • Professional proficiency Mandarin and Cantonese highly regarded

The perks of working with us

  • A world recognised and unique company culture!
  • Work with leaders that truly value their people
  • Competitive compensation package with uncapped commissions
  • Empowerment in your role and growth opportunities
  • Hybrid work arrangements & vibrant offices with well-stocked pantries
  • Employee Equity Plan
  • ‘Great Place to Work’ certified Asia

Work with great people

Naresh Nehvin
Managing Director, Client Acquisition
"Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."
Faten Amzah
Key Account Manager, Client Success
"Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people!"
Amanda Shaw
Senior Manager, Client Success
"Meltwater teaches you to learn fast and fail quickly. We support a growth mindset, and from the most junior staff to senior management, everyone is accessible and supports each other's career."
Vilhelm Rudberg
Client Strategy Director
"The best thing about a Meltwater career is the abundance of challenge and opportunity - you are bound to realize and develop personal strengths you never knew existed!"

Great Place to Work

  • Competitive salary & bonuses

  • Work-life balance

  • Vibrant office space and well-stocked pantry

  • Progression and empowerment

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • A uniquely Meltwater culture like no other!

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

Official Careers Page:https://careers.meltwater.com/

Meltwater Instagram Careers Page:https://www.instagram.com/meltwatercareers/


Alissa Sargeant | Contact Person

I'm interested
Meltwater SEA & ANZ

Hong Kong +2 more
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