Interim Engagement Manager (12 month maternity cover)

Job Description

WithSecure™ protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of sensitive information, and everything in-between. The best part about working for WithSecure is our people! We are a community of dedicated and passionate professionals that take workplace happiness seriously. If you’re looking for something that’s more than just a job – we’d love to hear from you.

As a Engagement Manager you will play a key role in the liaison with clients and the often complex logistics surrounding the delivery of our services. You will not only support the Account Directors with the key account development and strategy, but also work closely with the Heads of Practice to effectively plan and schedule so that their practice objectives can be met. This will involve supporting each practice to meet their utilisation targets, build their sales pipeline and develop their team’s capability.

You are required to design and define your role to get the best for the business and the clients you work with. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our clients. This role is one that requires initiative, you are making important business decisions on a daily basis and need to be self-motivated escalating as required. You are required to interface internally and externally at executive level with all business areas and particularly work in close partnership with the technical consultants and the Account Directors.

Key Responsibilities

• Liaise with clients on upcoming, current and recently completed tactical engagements
• Develop and maintain strong working relationships with clients to help increase the revenue stream outside of new business, ensuring that this ties up with the Withsecure model.
• Have a firm understanding of the account strategy for key accounts and support the Account Directors with key account development and strategy
• Work with the Account Director’s, consultants and the client to produce proposals, statements of work and project briefs
• Plan and schedule projects to manage client satisfaction, consultant workloads and skills development
• Produce regular and ad-hoc reports on capacity, utilisation and revenue for the Practices and assist the Heads of Practice to report to the business on revenue, resource and business risk
• Work closely with all areas of the business, specifically the consultants and the Account Director’s to identify and implement continuous improvement
• Manage change requests and escalate commercial issues as appropriate to the Account Directors
• Review project delivery process to ensure that client expectations are met in terms of service and delivery
• Interpret and develop procedures to meet client specific contractual requirements and service delivery procedures
• Continually review delivered projects for clients to verify recognised income and ensure invoicing is completed in a timely manner
• Regularly attend and contribute to client Strategic Account Reviews
• Work closely with business areas to ensure that all internal systems are up to date at all times and accurately reflects the businesses position
• Be responsible for multiple accounts/clients and their projects, as well as the growth of them
• Ensure that compliance status is maintained and assist in the implementation of any future compliance requirements
• Mentor new members of the Engagement Managers team

What are we looking for?

• Previous experience in a B2B client facing position, for example customer service, events management, client management, client delivery.
• Confident at making important decisions on a daily basis
• Professional approach to all aspects of their role both internally and to clients
• Excellent written and verbal communication skills
• Good project co-ordination skills, an advanced qualification such as Prince2 or Agile would be beneficial but not essential.
• Ability to influence key stakeholders
• Able to identify and resolve issues of potential conflict, both internal and external to the company during the service delivery process and instigate mitigation for future conflicts
• Understanding of Information Security and ability to communicate to clients a commercial understanding of their security and business obligations

What will you get from us

• Experience in working within the world-class cybersecurity company as a part of a talented team
• Flexible working – hybrid model (remote/office)
• Central office location for collaboration with colleagues
• Structured career path