Technical Associate
- Applications are considered on a rolling basis
- Bucharest
Purpose of Role
nShift is on an exciting high-growth journey and we are looking for an additional support engineer to join our cohort in Bucharest, ensuring our customers have a great customer experience.
With nShift products being critical within our customers' end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.
About you
To succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communications skills.
The area of responsibility includes:
- Respond to customer requests in multiple channels
- Deliver Service Requests and help resolve Incidents
- Make sure we achieve SLA and CSAT goals
- Be "ahead of the workload" through proactive measures
- Expand your own Product/Domain knowledge
- Participate in building a strong service-oriented team culture where knowledge sharing is central
Work with great people
Skills & Requirements
- Bachelor/Apprenticeship in IT/Service
- Previous experience in IT-Support or Customer Service
- SaaS experience
- LogTech Experience (ERP/WMS/TMS)
- Fluent in English, Nordic language skills beneficial, but no requirement
- Positive and team-oriented attitude
- Customer-centric - with a professional demeanor
- Good at time management
- Structured and orderly with a sense of urgency
- Flexible when the situation dictates it
Meet your Manager
Lucian Dumitrache - Customer Support Manager
How long have you worked for nShift?
9 months
What do you love about nShift?
The key differentiator between nShift and other companies is the focus on people, offering the necessary means to be successful in your role and enabling you to evolve, based on your competencies and motivation.
What would your current team members say about your leadership or manager style?
Probably that I am focused on performance, finding that balance between offering the expected support and finding new ways to add value for our customers while increasing our team and individual skillsets, enabling each team member to evolve in their career. And to do so, I ensure that the right environment is created for my teams and that all of us here feel that we are part of a great organization.
What difference will this role make to nShift if I join?
You will have the opportunity to learn and master at least one of the products offered to our customers, products which established nShift as an industry leader. You will have the opportunity to enable our customers to grow, and our products along with them, by advising them in regards to the vast array of challenges they encounter.
About the company
nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.
Elena Nichifor | Contact Person
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