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Technical Associate

  • Applications are considered on a rolling basis
  • Bucharest
I'm interested
  • Applications are considered on a rolling basis
  • Bucharest

nShift is on an exciting high growth journey and we are looking for an additional support engineer to join our cohort in Bucharest, ensuring our customers have a great customer experience.

With nShift products being critical within our customers end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner. To succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communications skills.

What you will be doing:

  • Respond to customer requests in multiple channels
  • Deliver Service Requests and help resolve Incidents
  • Make sure we achieve SLA and CSAT goals
  • Be "ahead of the workload" through proactive measures
  • Expand your own Product/Domain Knowledge
  • Participate in building a strong service oriented team culture where knowledge sharing is central

Work with great people

Erik Meyer
Head of Global Presales
"I meet so many interesting people and companies daily in my job. I really enjoy building our ecosystem of partners."
Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Terhi Louhelainen
Support & Operations
"I want to find the best solution for the customers and want them to be happy. We have very professional people at work here and I’m proud of that."
Luiza Cristina Vaetus
Customer Reference Manager - Marketing
"Customer's voices and experiences shape our identity and are at the core of our business. I am happy to be the one helping them getting their stories shared."
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Requirements:

  • Bachelor/Apprenticeship in IT/Service
  • Previous Experience from IT-Support or Customer Service
  • SaaS Experience
  • LogTech Experience (ERP/WMS/TMS)

Language Skills

  • Fluent in English
  • Nordic language skills beneficial, but no requirement
  • Strong written and oral communication skills

Personal traits:

  • Positive and team-oriented attitude
  • Customer centric - with a Professional demeanor
  • Good at time management
  • Structured and orderly with a sense of urgency
  • Flexible when situation dictates it

About the company

Established in 2021, nShift is the global leading provider of cloud delivery management solutions enabling the frictionless shipment and return of almost 1 billion shipments across 190 countries. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 490 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium, Romania and Switzerland.

Lucian Dumitrache | Contact Person

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I'm interested
nShift

Bucharest
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