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Travel Advisor - APAC (Melbourne based)

  • Application Deadline: Aug. 22, 2022
  • Melbourne
  • Application Deadline: Aug. 22, 2022
  • Melbourne

For 130 years, we’ve been committed to continuously improving what we do for our guests and the people we work with.

As a Travel Advisor (Expedition Specialist) based in Melbourne, you’ll be responsible for

  • Offering expert advice and service to both B2B and B2C clients throughout the Asia Pacific region, maximising every sales opportunity through all our channels of communication (inbound/outbound calls, e-mails, chat, video calls)
  • Be responsible for achieving individual targets
  • Utilise every opportunity to explain the features and benefits of the various Hurtigruten Group products
  • Identify customers needs and respond in a professional and timely manner
  • Provide polite, positive and professional customer service
  • Provide customers with correct product and service information
  • Use questioning and listening skills that support effective telephone communication
  • Enter, update and document all customer information into the system according to standard operating procedures
  • Follow up customer enquiries with interest and in a timely manner
  • Identify and escalate priority issues

  • Manage and resolve customer complaints by troubleshooting with your team and Manager

  • Assist in other business areas or markets for a limited time period pending company requirements

Work with great people

Esben Kuhnt
Learning & Development Manager
"Working here is a great blend of making a difference in a fast-paced environment with tons of opportunities, coupled with a young workforce, loads of social events, and an amazing product."
Jessi Quillen
Head of Marketing
"We are a company looking for and willing to hear employees who have creative solutions and out-of-the-box ideas for the travel industry and expedition cruising."
Esben Kuhnt
Learning & Development Manager
"In der Hurtigruten Group zu arbeiten bedeutet für mich, zusammen mit jungen Kollegen und durch ein fantastisches Produkt, Menschen zu bewegen und die Umwelt zu schützen."
Jessi Quillen
CRM manager
"Wir sind ein Unternehmen, das Mitarbeiter mit kreativen Lösungen und unkonventionellen Ideen für die Reisebranche und Expeditionskreuzfahrten sucht."

Skills & Requirements

As a Travel Advisor (Expedition Specialist), you will have the opportunity to inspire and delight travelers by sharing your passion for the World's leading Expedition cruise company - Hurtigruten Group. You will guarantee a memorable customer service experience by using questioning and listening skills to determine the customer’s needs and help them select the appropriate products and services maximizing every sales opportunity.

This is a permanent full time Melbourne based office role.


  • Minimum 3 years in sales or customer service role (particularly email or telephone sales)
  • Travel industry experience or qualifications preferred

Personal Qualities

  • Being self motivated, accountable and responsible
  • Positive attitude, proactive approach to work and a self starter
  • Ability to work as part of a team not only locally but across the globe
  • Fast learner who is able to quickly pick up systems and product information
  • Ability to work according to our values 'We Inspire, We Empower, We Care, We Explore'

We can Offer

  • Access to all necessary technical tools and information necessary to fulfill all work requirements
  • Opportunity to propose ideas that may improves customer relations and/or organisation of work
  • Competitive salary package supported with base salary, incentives and boosted super plus a wellness package
  • Attractive holiday leave package with opportunity to travel with Hurtigruten Group for work and leisure
  • A positive and healthy workplace based on our Norwegian parent company that values and embraces diversity, equality and opportunity

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business units — Hurtigruten Expeditions, Hurtigruten Coastal Express, and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.

As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewTOM

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.


Abschaffung von EinwegplaHurtigruten war das erste große Reiseunternehmen, das Einwegplastik aus der gesamten Flotte und aus den Hotels verbannt hat.

Hybrid-ExpeditionsschiffeHurtigruten verfügt über zwei Expeditionsschiffe mit Hybrid-Elektroantrieb, mit denen der Treibstoffverbrauch um 20 % gesenkt werden kann.

StrandreinigungenDie Hurtigruten Expeditionsteams motivieren ihre Gäste, an Strandsäuberungen teilzunehmen, wodurch jedes Jahr mehrere Tonnen Müll beseitigt werden.

Hurtigruten FoundationDie Stiftung fördert Projekte, die sich für die Erhaltung bedrohter Arten sowie den Kampf gegen Meeresverschmutzung und Plastikmüll engagieren.

I korte trekkTOM

Forbud mot engangsplastHurtigruten Group er det første store reiseselskapet som fjernet engangsplast fra hele flåten og hotellene våre.

Hybride ekspedisjonsskipHurtigruten Group har to hybridelektriske ekspedisjonsskip som betyr 20 % redusert drivstofforbruk.

StrandryddingHurtigrutens ekspedisjonsteam oppfordrer gjestene til å delta i strandrydding, noe som resulterer i at flere tonn søppel blir fjernet hvert år.

Hurtigruten FoundationStiftelsen har fokus på bevaring av truede arter og bekjemper plast- og havforurensning.

Darren Wakefield | Contact Person

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