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IT Business Analyst

We are looking for an IT Business Analyst!

To support our Continual Service Improvement and Service Strategy team, we’re seeking for a talented and motivated individual with expertise in the areas of business analysis, software development and monitoring.

What you will do...

  • Eliciting feedback from customers, partners and technical teams to synthesize requirements and features;
  • Set-up, automate, maintain and own dashboards and reports for business metrics;
  • Improve our applications and tools to become better each day;
  • Reviewing functional and technical specifications and provide relevant insights;
  • Work closely with all stakeholders of the software development and delivery cycle;
  • Pro-actively recommend any improvements regarding processes, reporting, communication, training and tools.

What is your experience...

  • Bachelor’s degree in Computer Science or other relevant field (i.e. Engineering);
  • The ideal candidate will have familiarity with the development cycle of web applications;
  • Good programming skills;
  • Ability to document requirements and specifications;
  • Good skills in data retrieval and analysis;
  • Curiosity to learn new technologies (MySQL, ElasticSearch, R, Excel, Python, etc...);
  • Hands-on experience with business metrics report generation;
  • Higlhly appreciated work experience as a Software Engineer
  • Highly appreciated will be the familiarity with IT Service Management and ITIL processes.
  • Highly appreciated will be the understanding or experience with logging and monitoring tools to improve observability and monitoring across systems (e.g. Grafana, Google Analytics, Elasticsearch);

As a person you are...

  • Effective team player;
  • Customer-centric mindset;
  • Intellectual curiosity and passion for problem-solving;
  • Taking initiatives;
  • Adaptability to change.

What we offer to you…

  • Competitive remuneration package
  • Meal Voucher Card
  • Private Medical Plan
  • Private Pension Plan
  • Shuttle Bus
  • Opportunity to work with cutting-edge technologies
  • Training & Development Plan
  • Employee Recognition Plan
  • Certified "Diversity Charter" Company
  • Teambuilding Events
  • Social Responsibility initiatives

Applications must be in the English language

Work with great people

Software Architect
"One of the most interesting & challenging projects that we work with in SWORD makes use of the event sourcing and the CQRS architectural patterns. Techs: Spring Boot, Kafka, Flink, Elastic, Kubernetes"
ITSM Consultant
"Working for SWORD means that you enjoy plenty of benefits, like a leasing car with a small cost in your salary + gas expenses and private insurance for every possible doctor"

Great Place to Work

  • Meal Vouchers

  • Private Medical Insurance plan

  • Private Pension plan

  • Company car leasing

  • Competitive salary

  • Fast-growing company

  • Opportunities for career growth

  • Certified "Diversity Charter" company

About the company

At SWORD Services Greece we believe in innovation; challenging ideas and discovering new ways of doing business. We are looking for people whose ideas and vision can shape our company’s success.

We are constantly growing and we look for people who want to grow with us, who want to be part of a friendly and supportive environment and who want to be part in a team of like-minded colleagues, passionate about delivering excellence.

We value open and clear communication and transparency in our everyday interactions and we act as ONE team since we want everyone to feel they are part of a big family that grows and succeeds!

Eliza Liaskou | Contact Person

I'm interested
SWORD Services Greece S.A.

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