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Business Analyst

  • Kifisia
  • Kifisia

We are looking for an IT Business Analyst!

To support our Continual Service Improvement and Service Strategy team, we’re seeking for a talented and motivated individual with expertise in the areas of business analysis, software delivery and release management, Business Process Monitoring and reporting. This role will work with all key business functions and customers and is aimed to deliver actionable items to improve the effectiveness and efficiency of IT processes and services.

What you will do...

  • Eliciting feedback from customers, partners and technical teams to synthesize requirements, features, service improvements and business process monitoring reports and dashboards;
  • Work closely with all stakeholders of the software development and delivery cycle;
  • Reviewing functional and technical specifications and provide relevant insights;
  • Be a lead on designing new Business Process Monitoring processes;
  • Set-up, automate, maintain, and own dashboards and reports for business metrics;
  • Participate and/or lead meetings, workshops and trainings with the clients and other parties (European Commission and EU Member States) on the compliance and deployment aspects;
  • Pro-actively recommend any improvements regarding processes, reporting, communication, training and tools;
  • Nurture and grow business relationships.

What is your experience...

  • The ideal candidate will have technical skills with spreadsheets, presentations, large and multisource data sets and usage of analytics to drive business and strategy;
  • Good skills in data retrieval and analysis (e.g. SQL, R, Excel or Python);
  • Hands-on experience with business metrics report generation;
  • Experience with Business Process Monitoring tools;
  • Highly appreciated will be the understanding or experience with logging and monitoring tools to improve observability and monitoring across systems (e.g. Grafana, Kibana, Google Analytics);
  • Highly appreciated will be the familiarity with IT Service Management and ITIL processes.

As a person you are...

  • Effective team player;
  • Customer centric mindset;
  • Intellectual curiosity and passion for problem-solving;
  • Taking initiatives;
  • Adaptability to change.

What we offer to you…

  • Competitive remuneration package
  • Meal Voucher Card
  • Private Medical Plan
  • Private Pension Plan
  • Company car & Fuel Allowance
  • Shuttle Bus
  • Opportunity to work with cutting-edge technologies
  • Training & Development Plan
  • Employee Recognition Plan
  • Certified "Diversity Charter" Company
  • Teambuilding Events
  • Social Responsibility initiatives

Applications must be in the English language

Great Place to Work

  • Meal Vouchers

  • Private Medical Insurance plan

  • Private Pension plan

  • Company car leasing

  • Competitive salary

  • Fast-growing company

  • Opportunities for career growth

  • Certified "Diversity Charter" company

About the company

At SWORD Services Greece we believe in innovation; challenging ideas and discovering new ways of doing business. We are looking for people whose ideas and vision can shape our company’s success.

We are constantly growing and we look for people who want to grow with us, who want to be part of a friendly and supportive environment and who want to be part in a team of like-minded colleagues, passionate about delivering excellence.

We value open and clear communication and transparency in our everyday interactions and we act as ONE team since we want everyone to feel they are part of a big family that grows and succeeds!

Eliza Liaskou | Contact Person

I'm interested
SWORD Services Greece S.A.

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