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Customer Service Engineer with Italian and Polish

  • Applications are considered on a rolling basis
  • Poznań
  • Applications are considered on a rolling basis
  • Poznań

• Can you text, chat and e-mail with different people while eating a doughnut, all at the same time?

• Do your family members call you whenever they encounter a computer problem?

• Do you have a hunger for anything and everything digital?

• Do you have a pleasant voice and the patience of a saint?

Sounds like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security, and privacy. We work to set the Internet free and are now hiring a Customer Service Engineer to join our team.

KEY RESPONSIBILITIES

  • Provide support to our end customers on setup and configuration of F-Secure software via different support channels (phone, chat and online community).
  • Perform log analysis to find and resolve the root cause of issues reported by the customers.
  • Work together with world-class experts in F-Secure Labs to combat malicious programs (malware).
  • Represent the voice of the customer to influence future product improvement and development.
  • Advise the customer on how to stay safe on the Internet.

What are we looking for?

  • Experience in supporting customers via chat, email and phone
  • Patience in difficult situations
  • Strong communication and team working skills
  • Interest in anything and everything digital
  • Excellent spoken and written Italian and Polish as well as at least communicative English (Company language).

What will you get from us

We offer interesting challenges, competitive compensation and benefits. You get a chance to develop yourself professionally in an international and highly motivated team, building products and services protecting people from real-world cyber threats.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Researcher
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Managing Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 350 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

Diversity & Inclusion:

F-Secure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability.
We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you!


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

2022F-Secure separated its consumer and enterprise business areas through a de-merger. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.

Daria Derucka | Contact Person

I'm interested
F-Secure

Poznań
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