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IT Service Manager Web

  • Applications are considered on a rolling basis
  • Stockholm
  • Applications are considered on a rolling basis
  • Stockholm

Do you want to be part of shaping the future of Scandic’s digital development?

We are now looking for an IT Service Manager Web to join our Digital Development team. As an IT Service Manager for the Scandic web site – you will be part of a growing team consisting of tech leads, developers, devops, testers, UX/UI designers and product owners in a close collaboration with the business. All working to provide our guests with a personal, interactive and seamless experience.

Together with our development teams you will be creating modern and flexible web applications with high availability, excellent platform stability and an optimized performance. You will play a key role in the continuous work to develop new features and optimizing the Scandic website for the future. You will be the technical owner of the web platform and have a focus on performance, stability and security. You will be translating business requirements into technical solutions along with the development teams, working with release planning, lead estimation work and be part of story grooming and sprint planning.

Our ideal candidate has a minimum of 6-8 years of experience in development of web applications. You are curious, self-driven and have a great interest in learning and adopting to new technology and trends within digital development. From your previous positions you have been working in agile ways of working, Scrum or Kanban, have a good experience of modern web technologies and have a good understanding of areas like API’s, Micro Services, headless CMS, personalization, E-commerce and online payment integrations, web performance and web security.

About us

Scandic is the largest hotel company in the Nordic countries with more than 280 hotels, in operation and under development, in more than 130 destinations. The company is the leader when it comes to integrating sustainability in all operations and its award-winning Design for All concept ensures that Scandic hotels are accessible to everyone.

Well loved by guests and employees, the Scandic Friends loyalty program is the largest in the Nordic hotel industry and the company is one of the most attractive employers in the region. Scandic Hotels is listed on Nasdaq Stockholm.

Work with great people

Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."

Skills & Requirements


  • Responsibility for the daily operations of the Scandic website
  • Technical owner of the web platform, owner of the technical roadmap
  • Be the bridge between product owners and the development teams
  • Translate business requirements into technical solutions for the web along with development teams
  • Collaborate with product owners, design teams, developers and testers
  • Conduct and drive design sprints/technical workshops together with the teams for new features
  • Provide technical expertise on complex technical issues and also guiding team members in solving technical problems
  • Ensure that the quality of the delivered development sprint is following the expectations
  • Responsible for the technical planning and the technical strategy within your area
  • Managing the coordination of all IT activities related to the Scandic website
  • Plan and participate in development initiatives, both in projects and in the line organization.
  • Resource planning and high level estimates for new features
  • Responsible for the maintenance of the system functionality according to the SLA & KPIs
  • Leading incident, change and problem management processes
  • Identify potential improvements to achieve cost efficiencies, improve delivery quality, improved ways of working and decreased time to market within the area
  • Technical evaluation of 3rd party products/technologies/services

A few examples of technologies and tools you will be working with:

  • .NET/.NET Core
  • Episerver/Optimizely CMS
  • Azure and Application Insights
  • CI/CD: Octopus Deploy, Azure DevOps, TeamCity, BitBucket
  • Jira/Confluence
  • Adobe Analytics
  • Monitoring of web performance

Who are you?

We believe that your personal qualities are crucial to how well you will thrive in the role.

  • You are self-driven and have a great interest in learning and adopting to new technology and trends within digital development
  • You are proactive with a passion and drive for continuous improvements
  • Analytic and a problem solver
  • Interest in increasing the quality and efficiency for product development
  • Have focus on continues automatization and improvement of service provided by the team
  • Have a strong technical background
  • A great collaborator with a positive attitude

Information about the position

This is a full-time employment.

We only accept applications through our website. Please apply as soon as possible, applications will be processed from the beginning of August and onwards.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.

We offer a competitive salary and benefits package - as well as the opportunity to join our company that fosters a vibrant environment based on our guiding principles.

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?





Visste du att...TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... “Hang up your towel” is one of Scandic’s innovative ideas within sustainability and was initiated by one of our housekeepers.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Johan Cedercrona | Contact Person

I'm interested
Scandic Hotels Group

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