Professional Services , made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide continuous services that empower Basware customers to adopt, optimize and accelerate the benefits of their Basware solutions and services. We are a global organization with 360+ professionals ensuring high-quality delivery and customer experience.
KEY ROLE RESPONSIBILITIES
In this role, you will be responsible for Change Request Management in North America. You will be part of the North America Customer Services organization and the global Change Request Manger community. The Change Request Manager works in partnership with our customers and finds the right consulting resources within Basware’s team to complete the request at the right time. The Change Request Manager role in Basware is focused on expanding and introducing Basware services, guiding and being the trusted advisor to our customers. You will be the contact point for customers regarding change requests and you need to validate, evaluate and assist in scoping the best solution for our customers together with Solution Architects, Consultants and Customer Service Managers. In cooperation with our global teams for support and consulting services, you strive to provide our customers with high quality services.
We are looking for a professional who possesses:
BIG COMPANY CLIENTELE AND AWARD-WINNING CULTURE:
Basware has been named as a ‘Great Place to Work’ company and is recognized as one of the ‘Top 100 Supply & Demand Chain Innovators’ by Supply & Demand Chain Executive for multiple consecutive years. We received the distinction of being named as one of “The 101 Best and Brightest Companies to Work For in the Nation” for multiple years, and a ‘Best Place to Work’ in Charlotte for more than a decade! Our culture is outstanding, and we hope you’ll consider joining our team!
As an added benefit, you’ll have an opportunity to build your experience by working with an exceptional client base that includes some of America’s leading Fortune 500 accounts!
For more information about life at Basware, please visit our website at: https://www.basware.com/en-us/home/
Please upload your resume, along with your salary requirement.
We embrace a growth mindset.
We empower through accountability.
We dare to try.
We value every individual.
Basware is a cloud-based solution provider with employees all over the world. As a global company, proud of our Finnish roots, we create and deliver automated technologies to make finance and procurement processes easier and more streamlined for globally operating enterprises and their suppliers across all industries.
Trusted by thousands of organisations, we have over 9,500 businesses in more than 70 countries worldwide using Basware solutions to fulfill their procure-to-pay (P2P) needs. We are constantly innovating to help our customer simplify operations so they can spend smarter.
Basware prides itself not only on award-winning technology, but also on the talent of our people.
Our success is made possible by the hard work, daily dedication, and insatiable passion of the approximately 1,350 employees working across 14 countries, representing over 30 different nationalities.
Our culture has grown to advocate for business transparency, embrace change, enable innovation, and encourage employees to feel empowered and take accountability while driving initiatives with passion.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland