At nShift we are blazing a trail as the category leader for parcel delivery management software and we have the world’s most comprehensive carrier library. We are already the #1 SaaS company in Europe in this category with more than 430 employees and with high double digit million in annual revenue and 30% profitability. Our strongest markets are the Nordics, and we are rapidly expanding in the UK, Benelux and German speaking markets. Customers range from small online stores to large, multinational companies. nShift takes pride in listening to customers and growing with them, both geographically and in terms of how they can meet their needs. We are on an aggressive growth plan backed by our owners, Marlin Partners and Francisco Partners, two of the leading technology investment firms in the world
Technical Tasks:* Ensure all project related technician tasks are executed to the highest standards and make available for QA audits. POC: Prepare to serve as nShift’s point of contact throughout the project lifecycle when required. Success criteria: Ensure all technical tasks have established success criteria, and that they are understood by all stakeholders. Documentation:* Ensure projects tasks assigned are managed through nShift’s chosen project management tool, and that time and work are registered daily, and documents archived when produced/received. QA: Prepare solution proposals, proof of concept modelling for regular quality assurance reviews. Time adherence: Ensure all technical project tasks are executed inline with the budget assigned, where this is not possible identify the reasons and initiate timely escalation to Project Board. Workshops:* Where required prepare and facilitate analysis workshops with the customer and gather finalised detail in a timely manner. Technical assistance: Be prepared to deliver technical work packages in any project. Other: Other relevant tasks as required by the business.
Numerous functional KPIs will exist, however at a leadership level the following are seen as core Key results to be measured: * Customer Satisfaction * External Capacity Utilization: <60%> * Actual # project days in % of estimated # days for defined scope ≤ 110% * Measured over a calendar year including all projects managed.# * Unplanned escalations. * Revenue per month.
Established in 2021, nShift is the global leading provider of cloud delivery management solutions enabling the frictionless shipment and return of almost 1 billion shipments across 190 countries. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 490 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium, Romania and Switzerland.
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