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Tech Consultant

  • Applications are considered on a rolling basis
  • UK +5 more
  • Applications are considered on a rolling basis
  • UK +5 more

At nShift we are blazing a trail as the category leader for parcel delivery management software and we have the world’s most comprehensive carrier library. We are already the #1 SaaS company in Europe in this category with more than 430 employees and with high double digit million in annual revenue and 30% profitability. Our strongest markets are the Nordics, and we are rapidly expanding in the UK, Benelux and German speaking markets. Customers range from small online stores to large, multinational companies. nShift takes pride in listening to customers and growing with them, both geographically and in terms of how they can meet their needs. We are on an aggressive growth plan backed by our owners, Marlin Partners and Francisco Partners, two of the leading technology investment firms in the world

Work with great people

Erik Meyer
Head of Global Presales
"I meet so many interesting people and companies daily in my job. I really enjoy building our ecosystem of partners."
Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Terhi Louhelainen
Support & Operations
"I want to find the best solution for the customers and want them to be happy. We have very professional people at work here and I’m proud of that."
Luiza Cristina Vaetus
Customer Reference Manager - Marketing
"Customer's voices and experiences shape our identity and are at the core of our business. I am happy to be the one helping them getting their stories shared."
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Technical Tasks:* Ensure all project related technician tasks are executed to the highest standards and make available for QA audits. POC: Prepare to serve as nShift’s point of contact throughout the project lifecycle when required. Success criteria: Ensure all technical tasks have established success criteria, and that they are understood by all stakeholders. Documentation:* Ensure projects tasks assigned are managed through nShift’s chosen project management tool, and that time and work are registered daily, and documents archived when produced/received. QA: Prepare solution proposals, proof of concept modelling for regular quality assurance reviews. Time adherence: Ensure all technical project tasks are executed inline with the budget assigned, where this is not possible identify the reasons and initiate timely escalation to Project Board. Workshops:* Where required prepare and facilitate analysis workshops with the customer and gather finalised detail in a timely manner. Technical assistance: Be prepared to deliver technical work packages in any project. Other: Other relevant tasks as required by the business.

  • Positive and team-oriented attitude with interpersonal skills
  • Strong and documented ability to build and manage teams and effectiveness of execution of simultaneous projects/programs
  • Strong and extensive customer experience.
  • Industry expertise preferred, e.g., previous experience working within Technology/Logistics B2B/SaaS
  • Strong written and oral communication skills in English.

Numerous functional KPIs will exist, however at a leadership level the following are seen as core Key results to be measured: * Customer Satisfaction * External Capacity Utilization: <60%> * Actual # project days in % of estimated # days for defined scope ≤ 110% * Measured over a calendar year including all projects managed.# * Unplanned escalations. * Revenue per month.

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.

Harry Singh | Contact Person

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UK +5 more
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