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Quality Assurance Manager

  • Application Deadline: July 15, 2022
  • Hägersten
  • Application Deadline: July 15, 2022
  • Hägersten

Quality Assurance Manager at Pierce AB


Here is a chance to be part of a fast growing and dynamic European

e-tail company!


About Pierce

Pierce AB is one of Europe's leading and most successful e-tailer for motorbike and snowmobile riders. We have three web stores, 24MX, XLMOTO and Sledstore.

The company is growing rapidly and is listed on Nasdaq. With more than 400 people, we sell across 18 European markets and manages suppliers around the globe. Come and join us!


The position

We are looking for an accomplished Quality Assurance Manager to lead the Quality Assurance function at Pierce. You will be responsible for the development and establishment of standards and the compliance on quality, performance, and regulatory requirements for Pierce’s private consumer brands. You have the overall responsibility to ensure customer satisfaction and successful adherence to consumer product safety requirements.

You will be a part of the Category & Sourcing organization and lead a small team of Product and Quality Engineers. You will report to the Head of Product Development.

This is a key role and a great opportunity for someone who wants to be a part of a fast growing and leading European e-commerce company, pioneering the industry.


Responsibilities

  • Responsible for the development and establishment of standards and the compliance on quality, performance, reliability, relevant safety, and regulatory requirements.
  • Implement and apply quality systems throughout the product life cycle on all products.
  • Drive scalable business solutions on product development and quality monitoring processes.
  • Responsible to gather, analyse and communicate updates of standards and laws (chemicals, CE, REACH, Quality standards) as well as capture possible infringements of private brands products.
  • Responsible for risk assessment to identify quality risks and set up control plans to address them.
  • Responsible for consumer rating and reviews on products and proactively work with all stakeholders to resolve any complaints as well as set up claim’s reports and recall processes.
  • Responsible for environmentally reporting and statistics, including validate related fees.
  • Responsible for the procedure of supplier audits, for the overall standards on the ground factory monitoring programs and to review and analyse received audit reports.
  • Follow up on implementation of corrective actions in line with the CSR strategy for suppliers and products.
  • Serve as main point of contact to coordinate product quality related issues.
  • Manage product non conformances, the reported claims process and product recall.
  • Manage a team of direct reports (performance review, coaching, training, and development).
  • Contribute to the Private Brand growth by increase the number of products launched in time.
  • Adapt to new processes and way of working in transitional environment and pro-actively seek information or training to learn as well as participate in dedicated projects.

Work with great people

James Duff
Content & Brand Design Manager
"Pierce has a very welcoming, lively, diverse, engaging and high paced work environment."
Patricia Rancel
Region Manager Central
"The best value of Pierce is the employees. It's not just about working hard, but also about working with the best attitude."
Krystian Abraszkiewicz
Junior Software Developer
"Pierce is an agile company that quickly adjusts to various situations. It dares to try new approaches and values adaptability."
Olga Karpiarz
Team Leader CD Planning
"Corporation in the best meaning - takes care of an employee in a family way and provides development possibilities, supervisor support as well as wide profit package."

Skills & Requirements


Who we are looking for

  • High analytical and problem-solving skills, ability to deep dive into data to identify root causes.
  • Solution oriented, target driven and keeps focus under pressure.
  • Self-organizing, structured, ability to analyze and define issues for improving processes.
  • Strong professional integrity and ethics in relation to suppliers.
  • Excellent team player, working across various functions with good communication ability.
  • Team management and good leadership skills.


Education

  • Bachelor’s degree in science, engineering, or related discipline.
  • At least +5 years experience with consumer product quality requirements and regulations, testing and compliance strategies as well as supplier relations within retail/e-tail.


Key Generic Competencies

  • Customer focus: acts with (external & internal) customers in mind; gets first-hand customer information and uses it for improvements in products and services.
  • Business acumen: is aware of how strategies and tactics work in the marketplace and drive commercial performance.
  • Cross-cultural sensitivity: understands and can empathize with differences in people and cultures; respects differences.
  • Cross-cultural agility: understands the need for flexibility; is willing to start something and make adjustments along the way; engages in-country locals in dialogue about how to get things done.
  • Action oriented: enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning.
  • Learning on the fly: learns quickly when facing new problems; open to change (stop-start-continue), experiments and will try anything to find solutions; quickly grasps the essence and the underlying structure of anything.
  • English: fluent.
  • Building effective teams: fosters open dialogue; creates strong morale and spirit in his/her team; creates a feeling of belonging in the team.


What we offer

  • A fun place to work
  • Being part of an international and multi-cultural team

  • A chance to make a difference

  • Working in a fast-paced environment

  • Diverse working days, high and low

This is a full-time position. Apply by latest 15 of July

Send e-mail to [email protected]

Great Place to Work

  • International work atmosphere & amazing teamwork

  • After Work activities

  • Company sponsored sports events

  • Discount on company products

  • Competitive benefits

  • Opportunities for personal and professional growth

About the company

Pierce is a leading and fast-growing e-commerce company selling gear, spare parts, accessories and streetwear to over 1.1 Million active riders across all of Europe through the online stores 24MX, XLMOTO and Sledstore via some forty websites adapted to the local markets. Pierce has two major segments targeting two different customer groups, Offroad – sales to motocross and enduro riders, and Onroad – sales to riders on paved roads and tracks. With a large and unique product assortment, including a number of its own brands, an excellent customer experience and attractive prices, Pierce is changing the motorcycle enthusiast market in Europe.

The headquarter is located in Stockholm, Sweden, the central warehouse is located in Szczecin, Poland, and the customer support is located in Barcelona, Spain. During 2020 Pierce had around 400 employees and net revenues exceeding SEK 1.5bn (€150MM). Pierce also hosts a very active social media community with over 1.3 million followers.

During 2020 Pierce was selected as one of ‘Sweden’s Best Managed Companies’ by Deloitte in partnership with Nasdaq and was recognized as a 'D-Award' finalist as a top-3 e-commerce player in Sweden. During 2021, Pierce concluded an IPO and listed its shares on Nasdaq Stockholm's main market.

It started with a passion for our sport, was driven by the enthusiasm of our staff and we still dare to reach out for more with love and dedication for our customers.

Join us on our quest to become the most admired retailer within the motorcycle industry and shape the way motor enthusiasts shop by offering a state-of-the-art online shopping experience built on passion, professionalism, and a good dose of rebellious spirit.

We are passionate about riding motorcycles and have an exciting program for employees who want to learn to ride or get more involved in motorsport. But non-riders are also very welcome to join of course.


2005All started in a garage with two MX enthusiasts who wanted to change the shopping experience for their follow petrolheads.

2009Pierce AB began with the launch of 24MX by 4 employees. Initial focus was on selling parts and equipment to the Motocross world.

2013XLMOTO launched with a special focus on onroad motorcycle equipment. At this point a European wide presence was already built with the focus on bigger markets.

2013SledStore went live with pow passion and endless trails. SledStore is a Mecca for the Nordic snowmobile fanatics.

2016Our own European distribution center, PDC, opened their gates and storage racks to offer our customers an even bigger range, quicker deliveries and excellent service. Over time it's grown to almost 40,000 SQM - the size of six football pitches.

2018Pierce announced the acquisition of MotoBuykers, a Spanish e-commerce motorcycle player, to strengthen its footprint in southern Europe.

2019Pierce opened up for sales outside Europe on our global sites 24mx.com and xlmoto.com

2020Pierce was recognized as one of the three best eCommerce companies in Sweden with the nomination as 'D-Award' finalist.

2020Pierce rolled out a new state-of-the-art ecommerce platform to further strengthen the customer experience

2020Pierce received the Sweden’s Best Managed Companies recognition, sponsored by Deloitte in cooperation with Nasdaq

2021Pierce completed an IPO and listed its shares on Nasdaq Stockholm's main market.

TodayWe have a local presence in 17 European markets with 400 employees, 5 offices in Sweden (Stockholm and Åre), Spain (Barcelona), and Poland (Szczecin).

Björn Kronke | Contact Person

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Pierce Group

Hägersten
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