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Salesforce Business Analyst

  • Applications are considered on a rolling basis
  • Zürich
  • Applications are considered on a rolling basis
  • Zürich

We are looking for a Salesforce Business Analyst based in Switzerland

On our teams, everyone counts – and we want your unique way of thinking.

You bring the talent, and we’ll provide the rest!

The Salesforce Center of Excellence at Capgemini Switzerland is expanding its team to put in place a strong domestic foundation of business analysts, consultants, architects, developers and business partners that will enable us to scale up our offerings across the Salesforce spectrum as well as our footprint in Switzerland, ultimately bringing the quality and credibility of one of the leading global integrators of Salesforce, to this promising and rapidly growing market.

As part of the Salesforce Center of Excellence, you will take on new solutions on a regular basis and collaborate with the rest of the team to bring value to our customers, leveraging both, a vast repository of Capgemini-Europe accelerated solutions as well as domestically designed and crafted ones.

Capgeminis Salesforce Practice offers tailored career development for each individual to support the career progression and growth, from training opportunities & participation in international projects over involvement in Pre-Sales activities up to academies supporting you in achieving your Certified Technical Architect.

Are you…

  • Sharp and focused?
  • Interested in working with technology to better business?
  • An excellent communicator with a natural talent for negotiation?
  • Positive, creative, with a can-do attitude?
  • Flexible, open-minded, not afraid to take risks and responsibilities
  • Highly collaborative yet results oriented
  • Eager to learn and develop in a multicultural environment?

What you can expect

Your roles and responsibilities:

  • Working with business stakeholders to analyze business requirements and translating those requirements into the customized solutions using the Salesforce platform
  • Analyzing complex business processes and working with Solution Architects to map them back to the Salesforce platform/product ecosystem
  • Implementing Salesforce solutions that adhere to platform best practices and promote the use of standard Salesforce features
  • Estimating work effort, determining required resources, setting a realistic schedule for the project delivery, quickly identifying and reporting project risks
  • Maintaining effective client relations and delivering timely and relevant information

  • Working in global development work streams, from design through testing and deployment, both offshore and onshore

  • Providing mentoring and sharing knowledge of the Salesforce platform with others, especially junior members of the team

What we expect from you


  • Professional experience in roles that required working hands-on with the Salesforce platform or working together with development teams to implement or administer a Salesforce Application
  • Familiarity with the standard Salesforce functionality, preferably Sales Cloud or Service Cloud
  • Experience as an IT consultant, Functional Analyst, or Business Analyst in a customer-facing role
  • Proven hands-on experience with capturing business requirements and complex business processes
  • Familiarity with delivery methodologies (e.g. SAFe, Agile, Waterfall) and application lifecycle management
  • Salesforce App Builder or Consultant Certification
  • Ability to understand business & IT department requirements
  • Strong communication and presentation skills
  • Fluency in English and German

Interested? We should talk!

Starting date: Immediately
Location: Zurich, Geneva, Lausanne, or Basel
Contract: Permanent Full Time

Take your chance and apply!

About the company

With 300,000 people in nearly 50 countries, we’re a global leader in consulting, technology and outsourcing services. Together with our clients, we create and deliver business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

Capgemini Switzerland

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