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IT Service Management Analyst

  • Applications are considered on a rolling basis
  • Kifisia
  • Hybrid
  • Applications are considered on a rolling basis
  • Kifisia
  • Hybrid

Sword Services Greece is seeking a talented and motivated individual with expertise in the areas of Business Process Monitoring, Reporting, Business Analysis, Software Delivery, and Release Management, to support our Service Operations Management team.

This role will work with all key business functions and customers and will deliver actionable items to improve the effectiveness and efficiency of IT processes and services.

What you will do...

  • Responsible for the business process monitoring of a variety of EU Taxation and Customs applications;
  • Capable of analyzing daily data and providing accurate and quality reports to the stakeholders on a regular or ad hoc basis;
  • Reviewing functional and technical specifications and providing relevant insights;
  • Setting-up, automating, maintaining, and owning dashboards and reports for business metrics;
  • Developing templates, guidelines, training materials, and presentations;
  • Executing (partially or completely) daily/weekly/monthly/quarterly/yearly deliverables;
  • Participating and/or leading meetings, workshops, and trainings with the clients and other parties (European Commission and EU Member States);
  • Providing 1st and mainly 2nd level support for EU Taxation and Customs applications;
  • Owning of the Incident, Problem Management Process;
  • Nurturing and growing business relationships.

What is your experience...

  • Exceptional knowledge of Microsoft Office tools (Excel/Word/PowerPoint/Outlook etc.);
  • Experience with incident management and collaboration tools (i.e. Jira/Confluence);
  • Hands-on experience with business metrics report generation;
  • Desired are skills in data retrieval, analysis, and reporting (e.g. SQL, pivot tables techniques, dashboards, etc.);
  • Hands-on experience with business metrics report generation;
  • Hands-on experience in technical and functional requirement analysis;
  • Solid understanding of the software development lifecycle from testing to release management and monitoring;
  • Highly appreciated will be the familiarity with IT Service Management and ITIL processes.

Personal Characteristics...

  • Effective team player;
  • Customer-centric mindset;
  • Intellectual curiosity and passion for problem-solving;
  • Taking initiatives;
  • Adaptability to change.

What we offer to you…

  • Competitive remuneration package;
  • Meal voucher card;
  • Private medical plan;
  • Private pension plan;
  • Shuttle Bus;
  • Opportunity to work with cutting-edge technologies;
  • Training & Development plan;
  • Employee Recognition plan;
  • Work in a certified “Diversity Charter” company;
  • Teambuilding events;
  • Social responsibility initiatives

Applications must be in the English language

No Visa Sponsorship.

Great Place to Work

  • Meal Vouchers

  • Private Medical Insurance plan

  • Private Pension plan

  • Company car leasing

  • Competitive salary

  • Fast-growing company

  • Opportunities for career growth

  • Certified "Diversity Charter" company

About the company

At SWORD Services Greece we believe in innovation; challenging ideas and discovering new ways of doing business. We are looking for people whose ideas and vision can shape our company’s success.

We are constantly growing and we look for people who want to grow with us, who want to be part of a friendly and supportive environment and who want to be part in a team of like-minded colleagues, passionate about delivering excellence.

We value open and clear communication and transparency in our everyday interactions and we act as ONE team since we want everyone to feel they are part of a big family that grows and succeeds!

Eliza Liaskou | Contact Person

I'm interested
SWORD Services Greece S.A.

Kifisia | Hybrid
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