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Passive Network Manager
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Industry

Media Intelligence

Category

Data/IT

Experience

Experienced

Application Deadline: Sept. 26, 2022

Location: Abuja

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Contact Person
Deborah Anyang

Job Description
  • Manage Passive Network unit

  • Analyzing the fibre network performance

  • Monitor the Unit to ensure they properly carry out their duties

  • Act as trainer for new recruits

  • Analyzing faults on the passive network

  • Providing network support and resolving connectivity issues.

  • Preparing reports based on analysis and presenting the report

  • Documenting processes and passive network performance metrics. Provide support services for other technical teams

  • Track and resolution of faults/tickets

  • Troubleshoot Problems

  • Report/escalation of Incidents

  • Service Availability and Performance

  • Identifying fault on NMS either before a customer calls or isolating customers' complaints.

  • Ensuring a seamless handover process and send an accurate handover report

Skills & Requirements
  • Excellent leadership skills

  • Comprehensive knowledge of network troubleshooting, and maintaining remote devices.

  • In-depth knowledge of network monitoring systems and network operation techniques

  • Good understanding of the relationship between routers, switches, patch panels and connecting devices to the network

  • Monitor network and resolve/escalate all issues that occurred on the network

  • Perform the tasks of monitoring network performance by using standard management tools

  • Basic understanding of network monitoring concepts and management tools

  • Possess strong analytical, troubleshooting, and customer service skills

  • Ability to communicate efficiently with excellent management and organizational skills

  • providing network operations support at the client site

  • Experience managing, supporting and deploying network infrastructures

  • Handle the tasks of providing support in network acquisition and analyzing network traffic requirements.

About the company

Our vision is to empower businesses reach their full potential with the use of technology. From cloud storage, to hosting or setting up the business WiFi or fibre optic laid Internet, we’re geared to take your business to the digital age where all you need to do is plug and play.

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