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Active Network Monitoring Engineer
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Industry

Media Intelligence

Category

Data/IT

Experience

Experienced

Application Deadline: July 15, 2022

Location: Abuja

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Contact Person
Deborah Anyang

Job Description
  • Monitoring of all passive links on the network (fibre, Dark fibre)

  • Supervision of activities carried out by ad-hoc staff, training and coaching of these staff.

  • Ensure that the processes and procedures are followed through in all operational activities within NOC

  • Maintain a sound working relationship between the network operations section and all other departments within the company and external.

  • Diagnose and clear any faults or alarms assigned by trouble ticket, or ensure escalation within the stipulated time period to appropriate departments. To close or forward all trouble tickets promptly.

  • Generation and documentation of NOC report such as daily, weekly and monthly reports, and core availability reports.

  • Track and resolution of faults/tickets

  • Troubleshoot Problems

  • Report/escalation of Incidents

  • Service Availability and Performance

  • Provide support services for other technical teams.

Skills & Requirements
  • Bachelor’s degree in Computer Science

  • Comprehensive knowledge of network troubleshooting, and maintaining remote devices

  • In-depth knowledge of network monitoring systems and network operation techniques

  • Good understanding of the relationship between routers, switches, patch panels and connecting devices to the network

  • Monitor network and resolve/escalate all issues that occurred on the network

  • Perform the tasks of monitoring network performance by using standard management tools

  • Basic understanding of network monitoring concepts and management tools

  • Possess strong analytical, troubleshooting, and customer service skills

  • Ability to communicate efficiently with excellent management and organizational skills

  • providing network operations support at the client site

  • Experience managing, supporting and deploying network infrastructures

  • Handle the tasks of providing support in network acquisition and analyzing network traffic requirements.

  • Ability to detect faults, prioritize, respond and escalate accordingly

  • Ability to work in a team environment

  • Able to collate and interpret data from various sources

  • Capable of multi-tasking, good time management and prioritization of workload

  • Clear communicator (both written and verbal)

  • Willing to learn and develop new skills

About the company

Our vision is to empower businesses reach their full potential with the use of technology. From cloud storage, to hosting or setting up the business WiFi or fibre optic laid Internet, we’re geared to take your business to the digital age where all you need to do is plug and play.

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