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Global Head of Continuous Services

  • Tampere
  • Tampere

Looking for the next adventure in your career? You are in the right place! We are always happy to get to know people who love learning and have their heart in the right place.Looking for the next adventure in your career? You are in the right place! We are always happy to get to know people who love learning and have their heart in the right place.

Skills & Requirements

Over the years we’ve built a solid continuous services business in Finland, called Futucare. Futucare focuses on continuous services and small feature development of the services we have built for our clients. We’ve also accompanied it with SRE & Cloud infrastructure team as well as Service Desk capability. At the moment Futucare is a team of around 30 professionals.

Going forward we see Futucare evolving towards more holistic product management offering combining product management, continuous business value exploration, continuous services, cloud management as well as small feature development type of work.

Now we are looking for a person to make this evolution reality and lead Futurice’s continuous product management offering globally!

Your role and responsibilities

What we are looking for is a person who would be leading this strategic change and level up by defining/clarifying our Continuous Product Management offering, strengthening our capabilities and helping to scale the business in our global locations - which include Finland, Sweden and Germany at the moment. In some years time we expect this to be one of our major global offering/business areas!

The Global Head of Continuous Services will work together with the core team, our global product team and local country businesses, account teams and delivery teams.

This is what we believe are key things in the future in the field of managed services, and hope you see and supplement our vision too:

  • Focus should be on the long-term business value, high level of automation and transparency, not just people behind tickets

  • When done right, managed services build long-term business value and maximize ROI for made investments

  • Success and value creation in continuous services happen in the intersection of business and IT

  • A wide range of expertise is needed from Product Management & Business Design to Service Desk, SRE, cloud/infra and small feature development

Are you the leader we are looking for?

To succeed in your role, your strong networking and team player skills are essential. No change is done alone, and in this one you will be surrounded with talented teams and a versatile client portfolio. You have prior expertise from successfully developing and scaling Continuous Services business and you understand what it takes to develop and maintain modern digital services platforms. Most importantly, you have the vision on what it takes to deliver continuous services in a modern way, and ability to turn this vision into offering and go-to-market strategy as part of Futurice’s whole offering framework!

In addition, we appreciate:

  • Experience from global working environment & how to get results in network organization

  • Experience from working with IT departments and collaborating CIOs

  • Experience form continuous services business models and contracts

  • Willingness to do hands-on sales / go-to-market work together with local account teams

  • Understanding of public cloud, infra, information security as well as SRE (site reliably engineering) foundations is definitely a plus

  • Prior experience from building own IPR to support / complement consultancy services is a plus

As a global role, traveling every now and then will be a part of your working life. In this role it is important to show global presence within our community.

Futurice offers you

As this is a new key role within our organization with high strategic focus, this is truly an opportunity to make a difference, impact and build something new! You will have talented teams and Futurice Product leadership circle around you. In this role you will also get to work with very interesting and diverse clients and work as a change agent in different industries, as we bring the modern approach with us - and transform the thinking around continuous services in a dialogue. This is a very interesting opportunity to join us in shaping the Futucare & Futurice offering, as well as building the practice and its visibility in the market!

This role is new and it can be located in Helsinki or Tampere, and we are flexible with the starting time - although we hope it could be during autumn period 2022.


If you think this could be your next leadership challenge in your career, send your application and let us know more about you. We look forward to hearing from you!

If you have questions about the role, you can contact Tampere VP & Site Head Osmo Haapaniemi on Wednesdays 2 -3 PM. ([email protected] / +358 40 754 2730)

Come as you are
As an ultimate learning platform that empowers people to become a better version of themselves, we believe that diversity and inclusion are important to our company's success. We seek to recruit, develop and retain the most talented people from a diverse pool of candidates. We welcome applications from everyone, regardless of their race, religion, national origin, sexual orientation, gender identity, age, medical condition, or other non-merit factors - we care for each other!

About the company

Futurice is a new breed of innovation consultancy that has digital values at its core. We inject life into digital solutions by designing innovative mobile apps and online software – all with a focus on user experience and interaction. We believe that the winning recipe for digital projects is happy people, happy customers, and happy users. We are co-creating the future. Our work has meaning and makes an impact on society. By helping our clients thrive, we co-create a better future.

Founded in 2000 we are over 650-strong and growing. We are all about people. We trust each other and care about each other. We are open and honest. We empower and encourage each other. We are committed to helping you become a better version of you. We challenge each other to find a path of personal growth. We support each other as we learn and grow as people and professionals.

We are cultivating a diverse and proud community, and committed to building an inclusive environment where everyone can thrive and grow.

As an international company with Nordic roots, our HQ is in Helsinki and we have offices in Tampere, Stockholm, Berlin, Munich and Stuttgart. We come from all over the world. Our clients are international, as are the opportunities we provide. Our culture is built on a Nordic heritage of trust and transparency.


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