We are looking for a Manager, Professional Services to join our team based in Chatswood, Sydney.
The Manager, Professional Services will lead the Customer Service Management (Success Services) team in supporting our customers to optimise Basware solutions.
The Success Services team specifically helps our customers to adopt, optimise and accelerate the benefits of Basware solutions and services.
More about the function
Professional Services, made up of Project Managers, Solution Architects, Solution, Technical Consultants, and Success Services professionals, deliver customer implementation projects and provide continuous services that empower Basware customers to adopt, optimize and accelerate the benefits of their Basware solutions and services. We are a global organization with 360+ professionals ensuring high-quality delivery and customer experience.
More about the role
Reporting to the Director, Professional Services, the successful candidate will empower and develop their team to be trusted partners for our customers, across a variety of industries. The team will enable customers to maximize the benefits of using Basware Solutions and drive the optimised adoption and support of our solutions and promote continuous consulting at scale.
This role forms part of the local Professional Services leadership team and plays an integral part in the successful collaboration between local and global internal stakeholders.
Provide leadership to the local Customer Service Management (Customer Success) teams with a focus on delivery, coaching, and team development.
Proactively seek continuous improvement and liaise with the global Centre of Excellence
Drive and optimize the successful adoption of Basware solutions by customers
Responsible for the successful delivery of customer change requests and support delivery for high profile customers
Manage and grow the delivery of service change requests and continuous consulting at scale thereby driving sales and profitability for the APAC region.
Drive revenue streams, growth, and profitability
Contribute to resolving customer escalations across teams and identifies areas of improvement, proposing corrective action
Responsible for activities related to the employee lifecycle, including recruitment, goal setting, performance and development discussions, and retention
Present business and technical concepts and solutions to customers and coach teams to do similar
Excel at task, resource, scope, and cost management for the customer and internal resources.
Work Experience & Education
We embrace a growth mindset.
We empower through accountability.
We dare to try.
We value every individual.
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland