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Workplace Services Product Owner

  • Application Deadline: Sept. 1, 2022
  • Warsaw
  • Application Deadline: Sept. 1, 2022
  • Warsaw

Arelion is building new IT services. We need a creative person to join us in this journey.

Workplace Services Product Owner will be responsible for delivering a new modern workplace for the entire multinational company. You will create vision of modern Workplace Services and ensure smooth and efficient operations.

Product Owner will partner closely with the functional IT teams & key business stakeholders to understand business needs & set the roadmap for the Workplace team. In addition, this individual will play a key role in embedding the modern workplace across the organization.

You will manage an external service provider to achieve your goals and ensure high quality of their services.

KEY RESPONSIBILITIES

  • Setting the direction for Workplace by building & managing the Workplace roadmap
  • Managing the product backlog
  • Prioritising needs within the backlog & making tough trade-off decisions
  • Partnering with key IT & Business stakeholders to understand business needs
  • Embedding Workplace solutions across the enterprise by running engagement activities (e.g. Tech Talks, Training sessions)
  • Evaluating Workplace solutions to provide feedback, guidance & suggestions before we roll out new capabilities to the enterprise
  • Build a plan to rollout/implement new capabilities to ensure a smooth landing & good adoption
  • Help establish the operational & service management processes for the Workplace services
  • Researching & understanding the end user experience, looking for opportunities to improve it
  • Developing communications for multiple audiences (e.g. senior leaders, end users)
  • Engaging in the community (internally & externally) across multiple channels, looking to share, educate & inspire
  • Actively building & staying abreast of emerging technology directions related to Workplace, guiding IT on how to interpret & best leverage the emerging technologies
  • Support the team in handling large incidents related to Workplace
  • Ensuring security, privacy & quality practices are embedded in everything we do
  • Manage external service provider to ensure efficient operations using SLAs and KPIs
  • Take active part in creating new ITSM processes in Arelion’s IT organization

Work with great people

Maarit Diridillou
Office Manager
"At Arelion you are surrounded by extremely talented people – it makes the work environment so inspiring!"
Tanuja Rameaux
Head of delivery content
"I love the cultural synergy within the company – it is unique. When you join us, you will feel it’s warmth!"
Sandrine Corbett
Human Resources Manager
"I feel I belong, and I really like the people I work with. This combination empowers me!"
Fabio Bottan
Account Manager
"What I really like about Arelion is the support we get from the company when we promote different ways to do business."

Skills & Requirements

  • Service management certification such as ITIL
  • Broad knowledge of modern Workplace Services solutions, including Office 365
  • Great understanding of modern communication and collaboration platforms
  • Experience with Service Management – efficient using performance indicators to manage quality of the service
  • Experience with configuration ITSM ticketing systems
  • Excellent communication skills
  • Flexible, open to changes
  • Taking initiatives & being convincing
  • Excellent power of judgment for taking independent, well balanced, and applicable decisions
  • Fluent English

Great Place to Work

  • Flexible working hours

  • Hybrid workspace

  • Health & Wellbeing

  • A healthy work – life balance approach

  • Diverse workplace

  • Equal Opportunity Employer

About the company

From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.


2022Telia Carrier is now Arelion

2020Telia Carrier acquired by Polhem Infra

2019Expands US East Coast corridor with capacity options that bypass Manhattan into Secaucus NJ

2018Direct Cloud Connect to top 5 Clouds in the US and EU

2017Collaborates with Facebook and Coriant on TIP Voyager Open Optical Network

2015Telia Carrier Internet backbone ranked no. 1 first time

2013First with 100G in both US and Europe

2011Successfully completes world’s first terabit optical trial

2000First carrier to offer cross-border mobile data roaming

1999First carrier to offer cross-border services for gaming

1998First carrier to sell wavelengths

1993AS1299 was born

Aleksander Herda | Contact Person

I'm interested
Arelion

Warsaw
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