At Vaimo we execute big, complex technology projects for the world’s leading brands, retailers, and manufacturers. Our focus is commerce and customer experience. Vaimo has an established method of delivering technology projects, but we think that there is gigantic room for improvement. This is where you come in.
In the newly installed role as Global Head of Delivery you form part of the Group operations team that is working to assure all projects delivered by Vaimo are delivered efficiently, with excellence and with a great client experience.
This is a senior role. Collaborating with a highly experienced, global team, you will own and develop Vaimo's global delivery methodology. This means setting the standard for what an excellent delivery looks like , and passionately advocating for the tools, templates and processes that support your vision. One of your strongest allies is the country unit PMO (“Project Management Officer”). You will collaborate with these local leaders to assess, understand, and execute change. You will work across all our country units to advocate and implement our prescribed delivery methodology, and assess ongoing and completed deliveries to raise the standard for all.
You represent both the client, and our 50+ plus delivery teams. You add missing processes, and remove irrelevant ones. You introduce tools that make delivery easier, and eradicate tools that don’t. You pursue regular feedback from our delivery teams, and our clients, and use this feedback to make Vaimo’s delivery methodology better and better and better. You are an expert in explaining the “why” behind our delivery methodology , to both clients and delivery teams.
Our delivery success is measured by client satisfaction, by our projects being delivered on time and on budget and by the adoption of best practices within the company.
Since this is a global role, you should expect 25-30 travel-days per year. Mainly within Northern Europe.
Skills & Requirements
We believe you are already a senior consultant or project manager, with at least 5 to 10 years experience in consulting to senior decision makers, and C-level executives. Your skills should include:
Solid experience in leading delivery projects and delivery teams.
Experience in working with enterprise, complex customers
Experience working with, or consulting on, SaaS products. This could include commerce platforms like Adobe Commerce, Salesforce, Hybris, ATG, or customer experience platforms like Adobe Experience Manager (AEM), or product information systems (PIM) like Akeneo or InRiver, or ERP systems.
An outstanding facilitator who can lead complex discussions involving multiple stakeholders, often remotely
Strong presentation skills
An ability to unite and engage people around a project, concept, or direction
A great listener
Energetic, and easily fascinated by how different businesses work
What is in it for you?
It is a new role where we expect you to lead the company forward. You get to work in a global, tangible organisation where you can make a direct impact and quickly see the results of your work. In this role you will build an amazing network, within Vaimo as well as with our clients.
You will be hired into our Group Services team, working across all markets. You should expect 25 - 30 travel-days per year. Mainly within Northern Europe.
About the company
Vaimo is one of the world’s most respected experts in digital commerce and experience. We are a full-service omnichannel partner, driving success in digital commerce through digital enablement, customer experience, solution development, and managed services.
We have a 12-year track record of technical excellence, working with select industry partners, to provide our clients with the best solutions across the B2B, B2C, and D2C sectors.
We are a global company with a local presence, focused on cultivating close, long-term relationships with our clients. We work with brands, retailers, and manufacturers all over the world and have over 500 employees, who are based in offices in 15 markets across EMEA, APAC, and North America.