Senior Customer Success Manager

Skills & Requirements

Who You Are

We believe you have 3-5 years working as a Customer Success Manager, Consultant or other client-facing roles in which you have gained the following skills:

• Communication & Stakeholder Management

• Proven track record in successfully addressing C-suite executives with a structured and proactive approach to drive continuous dialogues

• Strong presentation skills

• Strong technical knowledge in order to independently drive discussions with customers around SSO or other security-related enquiries and to provide the right support accordingly

• Proven record of developing and implementing product offerings according to customer needs

• Ability to structure your work, prioritize tasks and coordinate internal resources

• Excellent data knowledge and strong data-drivenness

• Customer and market expertise

  • Build strong knowledge around your customer book and selected companies/industries
  • Deep knowledge of Mentimeter and how it can be used across all parts of an organisation
  • Proven leadership skills
  • Overall, this role requires a strategic perspective that goes beyond short-term gains, as you will need to juggle many moving parts in order to match both the customers and Mentimeter’s strategy
  • Legally eligible to work in Toronto, Canada

Nice to have

• Experience in SaaS

• Bachelor's or master’s degree in any field

Responsibilities not included in the role:

• Day-to-day support (We have minimal support, and a support specialist is responsible for this)

More about Mentimeter

Mentimeter is a fast-growing, inclusive and profitable company built by engineers. Back in 2014, we felt that boring and inefficient meetings had to go, so we decided to create a platform to change this. Seven years later, Mentimeter is recognized as the fastest-growing Swedish startup, with over 200 million users and customers from over 200 countries; the journey has just begun.

Compensation model:

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. Read more about our benefits & perks here.

Our core principles and basis for our culture:

• Include everyone - transparency, equality and diversity

• Work smart - good enough, but know when to excel

• Professionalism - "the consultant mindset"

• Be humble to other people’s work

• Have fun

To learn a bit more about our team and who we are, make sure to visit our team page.

Please note: Due to the summer vacation time, please keep in mind that we might take longer to get back to you :) We are, however, happy to receive applications whenever over the summer so please don't hesitate to apply! ****

Our recruitment process consists of:

1. Introduction interview

Get to know us better and introduce yourself further.

2. Case/test

Show your skills by conducting a technical test.

3. Competence interview

Meet the team and dive deeper into your background and knowledge.

4. Culture interview

Discuss our company culture and core values.

Please note: The order of steps 1 and 2 may vary.

We at Mentimeter believe in giving everyone a voice - regardless of who you are. So we built a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Mentimeter is committed to providing accommodations throughout the recruitment, assessment and selection processes in accordance with the Accessibility for Ontarians with Disability Act and the Human Rights Code. If you require accommodations during the application and hiring processes, please notify us and we will work with you on suitable accommodation(s), to the point of undue hardship.

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