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Senior Customer Success Manager

  • Applications are considered on a rolling basis
  • Toronto
  • Applications are considered on a rolling basis
  • Toronto

Mentimeter’s vision is to transform presentations and meetings into fun and interactive experiences by making it easy to listen and to be heard. We believe in giving everyone a voice, in every meeting and presentation. We are building a modern, friendly, and diverse product-first tech company with HQ based in Stockholm and now, we are looking for a Senior Customer Success Manager to join and contribute to building our Sales team in our brand new office in Toronto, Canada.

Background:

We are looking for a Senior Customer Success Manager who will be responsible to ensure the long-term success of our biggest and most strategic enterprise customers.

Mentimeter has grown fast within the larger Enterprise customer segment in the past years. Today, Mentimeter has more than 1000 Enterprise customers, out of which 300 of them are managed by Customer Success Managers. With this growth, we have seen an increasing demand for organisations to roll out Mentimeter on a wider scale. This has led to an internal need to strategically develop partnerships with- and support some of our largest Enterprise customers.

What You’ll Do

  • Manage a book of 10-20 Key Accounts with full responsibility for driving successful adoption and usage

  • Help your customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions

  • Work closely with our Senior Relationship Manager to set and implement strategies for expanding your logos

  • Help the Senior Relationship Manager ensure retention and growth of your customers by proactively seeking ways to increase adoption and usage and prove the value of Mentimeter

  • Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers

  • Act as an internal expert through sharing knowledge and learnings with the organization and assist the rest of the sales team in high-level discussions with potential customers

  • Develop customer success strategies and best practices

  • Act as an expert of Mentimeter towards the customer in order to provide the best and most suited advice for usage

  • Understand customer needs deeply in order to provide the best-fitted onboarding, roll-out, reporting and continuous training solutions

  • Work across the different customer segments in which strategic potential has been identified

Work with great people

Soner
Front-end Developer
"Dog videos vs. Cat videos is the ever ongoing fight of Internet. Soner has clearly picked a side: Doggos. The cuter and hairier the better."
Federica
Business Development Director - Sales
"All the way from Italian metropolitan via small town of Switzerland to Stockholm to be a part of the Menti-family. It's like it was written in the stars (check the cancer sign)."
Anna
Product Manager
"Anna is a Stockholmer and a part of the Mentimeter KTH alumni crew. When she's not innovating at Mentimeter, she's doing jumping jacks on the handball court or partying in the USA."
Carl
Head of Brand
"As a kid Carl wanted to be a fashion designer, but ended up doing the next best thing - branding and PR. When he's not at Menti he's touring Sweden with his cover band (apparently they're terrible)."

Skills & Requirements

Who You Are

We believe you have 3-5 years working as a Customer Success Manager, Consultant or other client-facing roles in which you have gained the following skills:

  • Communication & Stakeholder Management

  • Proven track record in successfully addressing C-suite executives with a structured and proactive approach to drive continuous dialogues

  • Strong presentation skills

  • Strong technical knowledge in order to independently drive discussions with customers around SSO or other security-related enquiries and to provide the right support accordingly

  • Proven record of developing and implementing product offerings according to customer needs

  • Ability to structure your work, prioritize tasks and coordinate internal resources

  • Excellent data knowledge and strong data-drivenness

  • Customer and market expertise

    • Build strong knowledge around your customer book and selected companies/industries
    • Deep knowledge of Mentimeter and how it can be used across all parts of an organisation
    • Proven leadership skills
    • Overall, this role requires a strategic perspective that goes beyond short-term gains, as you will need to juggle many moving parts in order to match both the customers and Mentimeter’s strategy
    • Legally eligible to work in Toronto, Canada

Nice to have

  • Experience in SaaS

  • Bachelor's or master’s degree in any field

Responsibilities not included in the role:

  • Day-to-day support (We have minimal support, and a support specialist is responsible for this)


More about Mentimeter

Mentimeter is a fast-growing, inclusive and profitable company built by engineers. Back in 2014, we felt that boring and inefficient meetings had to go, so we decided to create a platform to change this. Seven years later, Mentimeter is recognized as the fastest-growing Swedish startup, with over 200 million users and customers from over 200 countries; the journey has just begun.

Compensation model:

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. Read more about our benefits & perks here.

Our core principles and basis for our culture:

  • Include everyone - transparency, equality and diversity

  • Work smart - good enough, but know when to excel

  • Professionalism - "the consultant mindset"

  • Be humble to other people’s work

  • Have fun

To learn a bit more about our team and who we are, make sure to visit our team page.

Please note: Due to the summer vacation time, please keep in mind that we might take longer to get back to you :) We are, however, happy to receive applications whenever over the summer so please don't hesitate to apply! ****

Our recruitment process consists of:

1. Introduction interview

Get to know us better and introduce yourself further.

2. Case/test

Show your skills by conducting a technical test.

3. Competence interview

Meet the team and dive deeper into your background and knowledge.

4. Culture interview

Discuss our company culture and core values.

Please note: The order of steps 1 and 2 may vary.

We at Mentimeter believe in giving everyone a voice - regardless of who you are. So we built a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Mentimeter is committed to providing accommodations throughout the recruitment, assessment and selection processes in accordance with the Accessibility for Ontarians with Disability Act and the Human Rights Code. If you require accommodations during the application and hiring processes, please notify us and we will work with you on suitable accommodation(s), to the point of undue hardship.

If you are interested in knowing what personal data we collect about you and how we use it when you apply for a job, please click here to read our Privacy Policy.

Great Place to Work

  • Access to a personal leadership coach

  • Private healthcare insurance

  • Wellness allowance 5000 sek/year

  • Individual budget for professional development

  • Private pension matching ITP-level

  • 1 month (optional) relocation trip in Europe/year

  • Attractive insurance package

  • 30 days of paid vacation per year

  • A diverse, modern and inclusive work environment

  • 5 weeks paid vacation

  • Access to a personal leadership coach

  • Individual budget for professional development

  • Pension plan

  • Wellness allowance CAD 700/year

  • 1 month (optional) relocation trip per year

  • RRSP matching

About the company

Our vision is to transform presentations, meetings and lectures by turning passive audiences into engaged contributors. We make this possible through our interactive presentation platform where the traditional presentation monologue becomes an inclusive dialogue. We believe in the power of together and that the most successful leaders listen to be heard.

With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it.

We have more than 200 million users and customers in over 200 countries. On our way to making the world a better place, one presentation at a time.


Anna Olsson | Contact Person

I'm interested
Mentimeter

Toronto
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