Multiple positions available
Arelion (formerly Telia Carrier) is one of the world’s leading providers of network infrastructure and services – empowering individuals, businesses, and societies to execute their most critical activities. Our Customer Support Center (CSC) is a single point of contact for incidents and other inquiries for Arelion customers globally. CSC is a technical customer support unit with strong business acumen, and our mission is to deliver world-class customer experience 24/7/365. Are you also passionate about high-quality timely customer support and love digging into complex incidents? If so, we want you in our team!
Lead Support Engineers work side by side with our Customer Support Engineers by providing in-depth technical support and technical analysis be able to steer complex and escalated cases to a faster resolution.
You will report to Head of Customer Support team and will be located in Solna (Sweden).
Tasks and responsibilities
Specific area of expertise / Requirements
Personal characteristics – soft skills
Qualifications and skills needed
The following skills are meriting:
Flexible working hours
Health & Wellbeing
A healthy work – life balance approach
Equal Opportunity Employer
From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.
Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.
2022Telia Carrier is now Arelion
2020Telia Carrier acquired by Polhem Infra
2019Expands US East Coast corridor with capacity options that bypass Manhattan into Secaucus NJ
2018Direct Cloud Connect to top 5 Clouds in the US and EU
2017Collaborates with Facebook and Coriant on TIP Voyager Open Optical Network
2015Telia Carrier Internet backbone ranked no. 1 first time
2013First with 100G in both US and Europe
2011Successfully completes world’s first terabit optical trial
2000First carrier to offer cross-border mobile data roaming
1999First carrier to offer cross-border services for gaming
1998First carrier to sell wavelengths
1993AS1299 was born