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Support Consultant, 2nd Line

  • Applications are considered on a rolling basis
  • Chandigarh
  • Applications are considered on a rolling basis
  • Chandigarh

The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.

Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.

Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.

Role Summary

  • We are looking for a Support Consultant role with experience of 3-6 years (preferably in support profile).
  • The Support Consultant has responsibility for the day-to-day assistance of our clients in the use of our enterprise software application.
  • The Support Consultant will work both alone and with assigned team members to provide support and issue resolution for clients.
  • The primary focus will be on troubleshooting issues, spotting misconfiguration, data analysis, and advanced client education on software functions.

Who are we looking for (Ideal Candidate):

  • You have 3-6 years of experience working as an L2/3 Support consultant and have excellent written and verbal communication skills.
  • You have a good understanding of Data Structure, algorithms, and one programing language (Java, C++, JavaScript, etc.).
  • You are good at troubleshooting and providing RCA’s of complex problems by understanding interface logic.
  • You want to help customers customize and configure their Basware solutions and spot misconfigurations and help customers understand how to get the most out of their Solutions.
  • You have experience in working 24x7 support operations and with teams across multiple geographies.

Work with great people

Hanna Ikonen
Senior Manager, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Senior Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Senior Specialist, Communications
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Support
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."
Namrata Checker
Team Lead, Digital Marketing
"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."
Siddhartha Bhatia
Senior Cloud Developer
"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements

  • Experience of 3-5 years preferable in support profile.
  • Competencies:
    • Technical L2 Product support experience (Dev. Background is a plus)
    • XML (XPATH, DOM)
    • Database – SQL / Oracle
    • Proficiency in one programing language (Java, C++, JavaScript, etc.)
    • Understanding of Networking and Cloud technologies.
    • Troubleshooting and RCA
    • Good to have knowledge of integration with SAP/other ERP systems.
    • Excellent written and verbal communication skills (English). Proficiency in German, Finnish, and French is a plus.
    • PL/SQL (Certification would be a plus).
    • Working experience on Oracle/SQL databases (scripts, queries), Microsoft technologies, and Microsoft operating systems (client/server environments, IIS).
    • Working experience with XML, and Web Services.
    • Good to have knowledge of integration with SAP/other ERP systems.
    • Good to have knowledge of the Purchase to Pay cycle.
  • Good verbal and written communication, able to provide advice and coaching via both email and telephone.
  • Able to handle stress with ease and not get flustered or easily frustrated.
  • Results and goal-oriented, with a strong work ethic.
  • Energetic, assertive, customer-centric personality.
  • Team player with the ability to form strong working relationships with clients and team members.
  • Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative bent.
  • Ability to handle multiple issues at once, and prioritize that work.
  • Has a strong desire to learn new technology (and may have a strong technical background – such as SQL, web servers, enterprise application support, networking, web programming, ColdFusion, Java, and HTML or other technologies).
  • Ready to work in shifts.

Education and Training:

  • Bachelor’s/Master’s degree/Degree in IT, or computer science preferred.
  • Customer support experience preferred.
  • Cloud software experience preferred.

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland


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