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CRM Specialist

  • Application Deadline: July 31, 2022
  • Stockholm +1 more
  • Application Deadline: July 31, 2022
  • Stockholm +1 more

Would you like to work in an organization where the work you do is meaningful and will have a direct impact on the lives of millions of people and businesses? Our core business is data and how it can be utilized, to help our customers make intelligent decisions. By joining us you also join us in our mission to Build Trust in the Everyday.

Would you see yourself working in a role which is crucial to Enento’s CRM success? A few years ago, we chose Salesforce to be our Nordic CRM system and started to build our joint platform. We have come far, but there is still plenty to do, and we would like you to join us and take that challenge!

The position is either based in Stockholm or in our Helsinki HQ but we work hybrid which offers good flexibility between meeting people at the office and working from elsewhere. The start date for the position is flexible, but ideally as soon as possible.

As a CRM Specialist for Nordics , you’ll be an important stakeholder to all in Enento and you’ll have a broad range of responsibilities:

In terms of strategic responsibilities, you

  • together with your internal stakeholders, design, implement, and support our Nordic CRM strategy
  • evaluate current roadmap, suggest, and build business cases on how we can make Salesforce grow us
  • safeguard that our investment in the platform is maximized

Related to collaboration and training, we would like to think of you as our internal Salesforce consultant as you

  • act as a liaison between our employees and Salesforce software
  • onboard and educate people in all Nordic countries
  • record instructions and guidelines on how to use Salesforce

You will have a key role in admin and development because you

  • gather and document requirements and suggest solutions
  • spot ways to improve the usage of Salesforce through automation
  • define and deliver Nordic processes and ensure implementation
  • establish workflows and standards that are critical in creating successful and repeatable processes
  • are active in development (testing, small configurations) and release work

As we operate in data business, we want our CRM data to be accurate and actionable. Thus you:

  • are enthusiastic to work with data quality assurance to maximize the efficiency of Salesforce
  • have skills to analyze and interpret data to provide insight and support decision-making

We hope that you have experience and technical expertise in CRM (Salesforce or other) but also process related understanding. Perhaps you have been involved with projects and process automation initiatives and bring that insight with you. We place great emphasis on you taking ownership, leading projects and that you feel confident working under your own direction. You have the ability to recognize smart business cases that contribute to better CRM experience and processes and bring those forward. You are solution oriented with your problem-solving skills.

Most important, you are enthusiastic to take our CRM capability to the next level. We value your good training and communication skills, as well as ability to involve, inspire and engage others. You are confident working in English with people in all Nordics.

Understanding SAFe framework and BI reporting tool (PowerBi or other) is an asset but not a must.

Work with great people

Jonas Ben Larbi
Product Specialist
"I work closely with our clients and the ultimate goal is to create and increase efficiency with digital processes."
Manali Mittal
Tester IT
"I like my work to be challenging and engaging and working here, suffice my appetite."
Bahar Acar
"I enjoy the fact that my days are varied and also that UC has a lot of data to analyse which makes the job exciting!"
Daniel Riemslag
System Developer
"The best thing about being a developer at UC is probably the wide range of applications that our IT department provides."
Jonas Ben Larbi
Product Specialist
"Jag jobbar nära våra kunders marknader med det yttersta målet att skapa säkra och effektiva digitala processer."
Manali Mittal
Tester IT
"Jag vill ha ett arbete som är utmanande och engagerande och att arbetar här, det ger mig just det."
Bahar Acar
"Ingen dag är den andra lik och UC har mycket data att analysera vilket är otroligt kul!"
Daniel Riemslag
System Developer
"Det bästa med att vara utvecklare på UC är nog bredden på allt det som vår IT levererar."
Henrik Kårdén
"Man känner verkligen att man bidrar till att hjälpa till i frågor som är viktiga både inom branschen men även i samhället i stort."
Olli Wetterstrand
Product Specialist
"It feels good to be part of the team and to offer valuable information to society. Also, the colleagues are professional & fun to work with."
Anna Sirkiä
Product Owner
"It’s great to have our service users and customers with us developing these unique services. Brilliant colleagues are a huge bonus, of course!"
Jaakko Nors
Account Manager
"I feel rewarding when I succeed, I get appreciation and there’s some humour at work!"
Business Development Manager
"I am so enthusiastic in developing new services together with our customers. That way developing is so agile!"
Marit Foss
Technical Sales Support
"Det beste med jobben er utfordringene og muligheten til å lære seg nye ferdigheter. I tillegg har Proff en sosial og inkluderende arbeidskultur."
Marlene Moe Skaarud
Senior Customer Service Consultant
"Vi hjelper hverandre og det er givende å hjelpe kunder og gi den en positiv opplevelse. Jeg får muligheten til å snakke med ulike mennesker i bedrifter i hele landet, som i seg selv er en opplevelse."
Jens Andreasson
Key Account Manager
"Jeg valgte Proff som arbeidsgiver på grunn av folkene som jobber der og at de har så spennende produkter. Jeg jobber sammen med mennesker med høy kompetanse, og vi har det gøy på jobb."
Mathias Hattesen
Sales Representativ
"Jeg har aldrig oplevet en arbejdsplads hvor der er så meget focus på mål og medarbejderen, man bliver belønnet for sine salg og det giver mening at gøre en indsats."
Maria Borchmann
"Jeg har skønne kollegaer i hele Norden. Vi hjælper hinanden, sparre efter behov, hygger os, er alvorlige, respektere hinanden Og ikke mindst er det bare gode mennesker jeg arbejder sammen med."

Skills & Requirements

Why us?
We operate in a scalable and digital business with intelligence at the core. We are continuing our exciting journey to become the Nordic knowledge company that powers society with intelligence. Here you will work in an environment with a high development phase where we continuously strive to improve our ways of working and to be innovative in our service development. You would work close to people and businesses with possibilities to make an impact. We are proud to be certified as a Great Place to Work, and we never stop the continuous development and learning new things together.

We are also proud of the value-based company that we are building together. You would spend your days amongst engaged, caring and competent colleagues that will support and challenge you. And if you do the same, you will make a great colleague. For us, how you act and behave towards your colleagues and external stakeholders is equally important as your competence.

Want to get to know us a little better? Visit @lifeatenento on Instagram.

Application / If you want to know more
We want to ensure that you as a candidate receive a fair assessment in a recruitment process where all candidates are assessed on equal terms, based on what is relevant to the current role.

How does the process look like?

  • You submit your application, including your CV (in English) but no personal letter, instead, you will get to answer a couple of questions where we ensure the basic requirements for the role.
  • Candidates who meet the requirements will be invited to a phone call with us, where we want to get to know you a little more and tell us about us and the role.
  • In the next step, you will be invited to do a short test, where we look at personality and potential so that we understand your profile a little better. The tests take about 30 minutes to complete, and you will receive feedback on your results.
  • The candidates with the highest matching to the competence profile will be invited to interview rounds where you will meet the recruiting manager and HR.
  • The final candidate will be asked to submit their references before an offer is made.

Do not hesitate to contact the recruiting manager, Meeri Kantola ([email protected]), if you have any questions about us or the process.

Warm welcome with your application!

Due to vacations, the selection process will start after the last application date, you will hear from us within two weeks from the last application date.

Great Place to Work

  • Hybrid Work

  • Weekly Wellness Hour

  • Meeting Free Time

  • Wellness Grant

  • Employee Discount from partners

  • Lunch Benefit

  • Home Cleaning Discount

  • Sports & Culture Benefit

About the company

Enento Group is a Nordic knowledge company powering society with
intelligence since 1905. We collect and transform data into intelligence and
knowledge used in interactions between people, businesses and societies. Our
digital services, data and information empower companies and consumers in
their daily digital decision processes, as well as financial sales- and marketing
processes. Around 450 people are working for Enento Group in Finland, Norway,
Sweden and Denmark and the company had a net sale in 2021 of 163.5 MEUR.
Enento Group is listed on Nasdaq Helsinki with the ticker ENENTO.

Our ValuesTogether we have defined what kind of behaviour and working community we want to experience in everyday life.

We Build TrustWe want everyone to feel trusted and actively show trust to others - trust is our business

We Grow TogetherTogether we create new thinking faster and work more productively.

We Care & DareWe embrace diversity in people and thinking. Everyone should feel comfortable to show who they are, step up and express their thoughts.

Enento Group

Stockholm +1 more
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