Technical Account Manager (USA)
- Applications are considered on a rolling basis
- New York +4 more
Planhat is looking for an experienced Technical Account Manager to join us on our journey as we are revolutionizing Customer Success. We are in a hyper-growth phase driven by a platform loved and used by thousands of users across the world. This is a great opportunity to join an experienced and global team in an expansive phase.
As a Technical CSM at Planhat, you will work closely with our customers and provide technical guidance and expertise on the use of Planhat's software. Since this role interacts with nearly all of our clients’ internal departments—as well as multiple departments within Planhat—it is central to the success of both our clients and Planhat.
Working with our customers' users, developers, and management, you will build partnerships alongside our Customer Success Managers to ensure successful product implementation and adoption.
We are looking for a passionate person with deep technical capabilities to help solve complex technical challenges. You will be a Planhat expert, but also an expert in the tech stack of our customers, ensuring our platform runs seamlessly with our customers' other core systems.
Responsibilities
Lead technical pieces of Planhat implementations and onboarding efforts
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Work with Customer Success to ensure proper technical guidance and customer support throughout the customer lifecycle
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Help troubleshoot, identify, document, and track issues
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Work with product management and support as necessary when a solution does not meet the client’s needs
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Collaborate as needed with product management, engineering, sales, and marketing
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Play an active role in contributing to product training processes, product documentation, technical webinars, etc.
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Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities
Work with great people
Skills & Requirements
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Technical at heart! You’re a problem solver who loves understanding the nitty gritty details of the platform
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Collaborative team players who are willing to ask for help and lend a helping hand
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Thoughtful communicators amongst internal and external partners
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Self-starters—you’re willing to try solving the problem yourself first, even if it means making a few mistakes along the way
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Consultant mindset with entrepreneurial drive
Great Place to Work
Flexible Work Location
Paid Parental Leave
Flexible Public Holidays
Flexible Working Hours
Extended Leave
Meet-ups & Workations
About the company
Planhat helps companies deal with their most important topic - to grow their NRR. Modern technology companies build their business on Planhat to make their customers more successful. A single platform for the entire company, from CS to Product to Operations, to collaborate on.
Our customers are active in in a wide range of verticals from SaaS to cybersecurity, life sciences, marketplace, consulting, decarbonization, dental equipment, and everyday trying to execute on their vision. They all partner with Planhat for their unique reasons, but with the common goal centered around becoming more data-driven and proactive with their customers. Our platform is like a lego set - assembled to each person's imagination and liking.
We were founded in Stockholm, Sweden, spent the first 6 years bootstrapped building the product, and are now a globally distributed team of 100+ people across Europe, the Americas, and APAC. We're also a remote-first company (and have been since inception), but think of it more like people-first: we hire the best people where they want and need to be. Read more at www.planhat.com.
TOMCulture is what we say, what we do and how we treat people
GenuineNo corporate BS - just be honest
FearlessWe are bold - and we play to win
CaringBe kind to yourself and others
ImpactfulWhen you do something, do it right
Mia | Contact Person
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