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Sales Manager SMB Customers

  • Applications are considered on a rolling basis
  • Stockholm
I'm interested
  • Applications are considered on a rolling basis
  • Stockholm

Mentimeter’s vision is to transform presentations and meetings into fun and interactive experiences by making it easy to listen and to be heard. We believe in giving everyone a voice, in every meeting and presentation. We are building a modern, friendly, and diverse product-first tech company and are now looking for a Sales Manager for our SMB Customers to join our Post Sales Team in Stockholm.

As a Sales Manager for our SMB Customers, you will be part of starting up a completely new team focusing on a specific customer segment: The SMB customers, also referred to as the Tech Touch Customers. As a start, the team will consist of you and a SMB Relationship Manager, and you will be working closely together in the daily matters of the role. You will have Line Manager and Team Lead responsibilities, and initially you will also work with a book of customers.

This is an important segment to us that represents around 15% of our total revenue and 35% of our customer base today. We believe that putting together a team working exclusively towards our SMB Customers will enable a more data driven and scalable approach towards this segment, which in the end will boost Net Revenue Retention.

Main Areas of Contribution for this role:

  • Optimization

    • Responsible for optimizing this (almost) self-serving customer journey and methodology for work with our SMB Customers.

    • Focus on automation and scalability.

  • Success

    • Responsible for onboarding, adoption, usage, retention and general success of customers.

    • Commercial

    • Responsible for renewals and add-ons, as well as identifying potential expansion areas within the segment.

    • Leadership

    • Leading the SMB Customer Team as both Line Manager and Team Lead. Coaching, supporting and enabling personal growth for the people in the team.

What you will do:

  • Continuous work with the SMB Customers throughout the whole customer journey, with focus on both the commercial part and long term success.

  • Drive initiatives and projects related to improve, automate and scale the role and area.

  • Build the customer journey and life cycle for this segment, and apply appropriate ways of working towards these customers.

  • Lead the vision of this new team, together with the Sales Director for Post Sales, to ensure continuous improvements and smart development of the SMB Customer segment.

  • Line Managership and Team Lead of your SMB Relationship Manager team.

  • Plan the future needs of the SMB segment together with the Sales Director and if needed recruit, onboard and coach new SMB Relationship Managers according to the recruitment plan Recruit, onboard and coach new SMB Relationship Managers according to the recruitment plan.

  • Act as a bridge between the SMB Relationship Manager role and other parts of the business such as Sales Management Team, Business Development, Product and Marketing.

Work with great people

Soner
Front-end Developer
"Dog videos vs. Cat videos is the ever ongoing fight of Internet. Soner has clearly picked a side: Doggos. The cuter and hairier the better."
Federica
Business Development Director - Sales
"All the way from Italian metropolitan via small town of Switzerland to Stockholm to be a part of the Menti-family. It's like it was written in the stars (check the cancer sign)."
Anna
Product Manager
"Anna is a Stockholmer and a part of the Mentimeter KTH alumni crew. When she's not innovating at Mentimeter, she's doing jumping jacks on the handball court or partying in the USA."
Carl
Head of Brand
"As a kid Carl wanted to be a fashion designer, but ended up doing the next best thing - branding and PR. When he's not at Menti he's touring Sweden with his cover band (apparently they're terrible)."

Skills & Requirements

Your experience:

We believe that you have approximately four years of experience of working with Sales, Customer Success or Marketing, in a role such as Account Manager, Performance Marketing Manager, Customer Success Manager with quota or SMB Customer Success Manager. In which you have gained the following skills:

  • Project Management experience

  • Experience in selling B2B software solutions into the SaaS market or similar market

  • Ability to work with data for decision making and scaling actions for effective results

  • Proven track record in customer/stakeholder relationship management as well as meeting and exceeding sales targets

  • Deep understanding and/or experience of Sales and Customer Success

  • Good understanding and/or experience of Marketing and familiar with marketing tools

  • Proven track record of working smart and with a scalable mindset

  • Leadership experience of relevant kind

  • Experience within CRM, automation and tools

Who you are:

  • Loves digital communication

  • Loves trying new things and finding smart new ideas

  • Great communication skills

  • Strong Project Leader skills

  • Data-driven

  • Strategic

  • Strong stakeholder management skills

  • Structured

  • Self driven

  • Entrepreneurial mindset

Not required:

  • You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 30 different nationalities!).

Resources we have to support you:

  • Relationship Manager and Customer Success Manager teams to support with Best Practices and knowledge on the current business and initiatives needed.

  • Sales, Marketing & Customer Support team to support in analysis, tactics and automation flow of the customers journey.

  • Work closely with the Product team on automation regarding customer growth and renewals. Owning the tech part and contributing with new ideas on development within the SMB area.

  • Dedicated New Business team to support Post Sales with new incoming customers for future expansion.

  • Sales Development team to help support expansion of our current customer base through lead generation.

  • Business Development team supporting with valuable data and insights.

  • Professional CRM and data gathering services (PlanHat, Intercom, Mixpanel, Google Analytics, Salesforce).

Compensation model:

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. Read more about our benefits & perks here.

The recruitment process consists of:

  • Personality test and logical ability test

  • Introduction Interview

  • Business Case

  • Competence Interview

  • Culture Interview

Our core principles and basis for our culture:

  • Include everyone - transparency, equality and diversity

  • Work smart - good enough, but know when to excel

  • Professionalism - "the consultant mindset"

  • Be humble to other people’s work

  • Have fun

To learn a bit more about our team and who we are, make sure to visit our team page.

We at Mentimeter believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Great Place to Work

  • Access to a personal leadership coach

  • Private healthcare insurance

  • Wellness allowance 5000 sek/year

  • Individual budget for professional development

  • Private pension matching ITP-level

  • 1 month (optional) relocation trip in Europe/year

  • Attractive insurance package

  • 30 days of paid vacation per year

  • A diverse, modern and inclusive work environment

  • 5 weeks paid vacation

  • Access to a personal leadership coach

  • Individual budget for professional development

  • Pension plan

  • Wellness allowance CAD 700/year

  • 1 month (optional) relocation trip per year

  • RRSP matching

About the company

Our vision is to transform presentations, meetings and lectures by turning passive audiences into engaged contributors. We make this possible through our interactive presentation platform where the traditional presentation monologue becomes an inclusive dialogue. We believe in the power of together and that the most successful leaders listen to be heard.

With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it.

We have more than 200 million users and customers in over 200 countries. On our way to making the world a better place, one presentation at a time.


Stephanie Lindstrand | Contact Person

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I'm interested
Mentimeter

Stockholm
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